Indoor Sales Representative

We’re looking for a results-driven Indoor Sales Representative (Food Industry) to actively support sales operations, communicate with customers, process orders, follow up on payments, and contribute to achieving sales targets.

Duties & Responsibilities

● Handle incoming and outgoing phone calls with customers

● Perform cold calls to potential industries and existing customers

● Introduce the company, products, promotions, and available product ranges to customers

● Upsell and cross-sell products based on customer needs

● Follow up with customers on enquiries, quotations, orders, and potential sales

● Process customer orders and create sales orders in the portal.

● Coordinate order processing and ensure orders are handled accurately and promptly

● Update and maintain customer payment records in the portal.

● Follow up on outstanding payments with customers and sales personnel

● Monitor payment deadlines and Accounts Receivable (AR) within approved limits

● Update customers and sales personnel on delivery dates and stock availability

● Maintain good relationships with existing customers and assist in developing new customer accounts

● Communicate with internal departments to ensure smooth order fulfilment and business operations

● Suggest ideas and initiatives to improve sales and support the sales team's performance

● Handle customer enquiries and resolve basic order or delivery-related issues

● Prepare sales, collection, and forecast reports for management review

● Perform related administrative and ad hoc duties as assigned

Skills & Requirements

● Proven experience in indoor sales, sales coordination, telesales, customer service, or a related role

● Comfortable making phone calls and cold calling customers

● Highly motivated and target-driven

● Good communication, negotiation, and customer-handling skills

● Strong time management, prioritization, and organizational abilities

● Basic knowledge of ERP systems is an advantage

● Good relationship management skills and openness to feedback

● Able to work independently and as part of a team

Job Type

Full-time

Benefits

● Free parking

● Health insurance

● Opportunities for promotion

● Parental leave

● Professional development

Schedule

● Day shift

Supplemental Pay

● Attendance bonus

● Performance bonus

● Yearly bonus

Ability to Commute/Relocate

Kota Kemuning: Reliably commute

Job Types: Full-time, Permanent

Pay: RM2,000.00 - RM2,500.00 per month

Benefits:

• Free parking
• Opportunities for promotion
• Professional development

Location:

• Shah Alam (Preferred)

Work Location: In person