Indoor Sales Support

As a Indoor Sales Executive, you will contribute to the sales efforts by qualifying leads from the leads generations/marketing campaigns as Sales Opportunities and by contacting potential customer through cold calls or email. This role will need focus in telesales and KPI to achieve.

Key Activities / Accountabilities

-Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.

-Handle communications with clients, both verbally and in writing, to provide timely and accurate information.

-Coordinate with different divisions to obtain quotations and create proposals for the sales team.

-Manage and update customer accounts and records in the system.

-Track and follow up on customer orders, ensuring timely delivery and addressing any logistical issues.

-Assist in the preparation of One of Quote (OOQ) and other necessary documentation.

-Maintain a thorough understanding of company products, services, and processes to better assist customers.

Preferred Qualifications, Experience and Skills

-Previous experience in customer service or indoor support, preferably in a forwarding company or logistics environment.

-Strong communication skills in English and Bahasa, both verbal and written.

-Ability to work collaboratively with various departments to gather information and create proposals.

-Detail-oriented with strong organizational and multitasking abilities.

-Knowledge of special services and processes related to forwarding and logistics is highly desirable.

-Ability to manage customer accounts and resolve issues effectively and efficiently.

-Bachelor’s degree or equivalent

Working Location

FMX (M) Sdn Bhd
UOA Business Park, Section U1, Shah Alam.

Please share your profile with us via indeed or email.

To find out more about us, visit our website at https://www.fmx.asia/

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM2,500.00 - RM3,500.00 per month

Benefits:

• Cell phone reimbursement
• Free parking
• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development