Industrial Automation Service Engineer — CNC/Robotics

Your Next Mission: Keep Advanced Manufacturing Running

Looking for meaningful field work where every fix matters? EMAG empowers specialists like you with hands-on challenges, global expertise, and standout benefits—featuring a strong 401(k) match and a $0 employee premium on medical, dental, and vision coverage.

Role Focus

• Territory: Primarily supports North and South Carolina; remote/home-based within the region.
• Travel: Frequent trips by car and airplane to customer facilities.

Impact You’ll Make

• Commission and certify CNC machines and automation cells to specification.
• Diagnose mechanical, electrical, and control issues using documentation, performance reports, and on-site inspection.
• Drive corrective actions—repair, replacement, or adjustment—coordinating with engineering and customer service to accelerate resolution.
• Deliver on-site troubleshooting support and technical guidance.
• Document service activities and analyze recurring issues to inform design, production, and service enhancements.
• Author/update service bulletins and handbooks based on field insights and engineering changes.
• Lead safety-focused training sessions for customers and internal teams.
• Serve as the communication bridge between customers and EMAG to ensure a superior service experience.
• Maintain impeccable safety and housekeeping standards; represent EMAG with professionalism.

What You Bring

• Associate’s degree (A.A.) from a 2-year college/technical school or equivalent experience, plus 3–5 years with a machine tool company (or a comparable mix of education and experience).
• Structured problem-solving approach; adept at analyzing data and developing alternatives.
• Team-oriented troubleshooter who handles tough customer situations with composure.
• Solid technical and mechanical understanding of EMAG or similar machine tools and automation platforms.
• Working knowledge of ISO 9001 and basic knowledge of ISO 14001.
• Commitment to safety and a clean, organized work environment.
• Professional communication and appearance.
• Ability to work long hours and overtime when required; reliable transportation for frequent regional and air travel.

Core Proficiencies

• Industrial and Manufacturing Engineering
• Troubleshooting Skills
• CNC Machine Installation
• Industrial Robot Programming
• Electrical Installation
• Troubleshooting Industrial Automation Equipment
• Electrical / Electronic Systems
• Field Service Readiness

Tools & Tech

• CNC Automation Solutions
• Power Tools

Grow With EMAG

Develop your skills through challenging field work, continuous learning, and international collaboration—backed by benefits that include a $0 employee premium on medical, dental, and vision, plus a healthy 401(k) match.