Industrial Engineer

Job Responsibilities:

Role Overview:

The Operational Excellence Lead ensures that policies, procedures, and systems are consistently implemented and improved across Outpost and Castaway in Coron and El Nido.

The role works with management and department heads to address recurring operational problems, maintain clear standards, and deliver measurable improvements in efficiency, cost, and guest experience.

The position leads the Kaizen program, builds a team of staff Champions, and helps departments sustain improvements in their daily work. Department heads remain responsible for day-to-day operations and compliance within their areas.

Job Duties and Responsibilities:

1. Process Standards and Compliance

• Review how work is carried out across both businesses and sites, and identify gaps against approved procedures.
• Maintain updated SOPs, forms, checklists, process maps, and trackers with clear version control.
• Agree on service level agreements (SLAs), or turnaround standards, with process owners and management.
• Conduct at least one process audit for each business at each site monthly; document findings and follow up on corrective actions.
• Coordinate the communication of approved changes and ensure staff understand the revised procedures.

2. Continuous Improvement

• Review operational data, incident reports, guest feedback, and exception logs to identify recurring problems.
• Work with department heads and staff to determine root causes, agree on corrective actions, and assign owners and completion dates.
• Pilot improvements in live operations, measure results, and standardize solutions that work.
• Prioritize improvements that reduce errors, rework, delays, waste, and unnecessary costs.
• Maintain an improvement tracker and escalate unresolved issues or proposals requiring management approval.

3. Kaizen Team Development

• Establish a Kaizen Team with one staff Champion or subject matter expert for each key area, business, and site.
• Develop the Kaizen Implementation Workbook, team charter, responsibilities, templates, and idea submission process.
• Train and coach Champions on practical problem-solving tools, including 5 Whys, fishbone analysis, and Plan Do Check Act (PDCA).
• Run regular team huddles and workshops, support staff ideas, and ensure submissions receive a response within agreed timelines.
• Coordinate recognition of implemented improvements and develop Champions who can lead projects with minimal support.

4. Systems and Automation

• Identify manual tasks and process bottlenecks that can be improved through systems or automation.
• Prepare clear requirements based on operational needs and coordinate with management, process owners, and system providers.
• Support process readiness, testing, rollout, and staff adoption of new systems.
• Maintain a prioritized list of system and automation requirements and validate improvements after implementation.

5. Site Coordination and Reporting

• Conduct onsite observations and remote walkthroughs to validate how processes work in actual operations.
• Coordinate site visits with management and department heads, including relevant shifts, departures, returns, and peak operating periods.
• Submit site visit findings within three working days after each onsite week, with agreed actions, owners, and deadlines.
• Provide weekly progress reports and lead monthly reviews covering completed improvements, SLA performance, open actions, and measured results.
• Present quarterly program reviews, priority issues, and recommendations requiring budget or management decisions.
• Measure time saved, errors reduced, costs avoided, and net financial return using agreed baselines and validated results.

QUALIFICATIONS:

• Bachelor’s degree in Industrial Engineering, Business Administration, Hospitality Management, or a related field.
• At least 3 years of experience in process improvement, operational excellence, or operations management; hospitality or tourism experience is an advantage.
• Hands-on experience developing SOPs, conducting process audits, and implementing measurable improvements.
• Working knowledge of Kaizen, root cause analysis, and Lean tools; Lean Six Sigma certification is an advantage.
• Proficient in Excel or Google Sheets, data analysis, and reporting; experience with automation tools is a plus.
• Able to lead improvement projects, train staff, and work closely with department heads across multiple sites.
• Willing to travel regularly and work onsite in Coron and El Nido, Palawan.

Pay: Php40,000.00 - Php50,000.00 per month

Benefits:

• Company events
• Flexible schedule
• Flextime
• Free parking
• Opportunities for promotion
• Paid training
• Promotion to permanent employee
• Staff meals provided

Ability to commute/relocate:

• El Nido, Palawan: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)

Education:

• Bachelor's (Preferred)

Experience:

• Industrial engineering: 3 years (Preferred)
• Continuous improvement: 3 years (Preferred)

License/Certification:

• Lean Six Sigma Certification (Preferred)

Work Location: In person