Industrial Inside Sales

Copper State Bolt & Nut is seeking an experienced Inside Salesperson to join our Industrial team! This role is ideal for someone with a background in project management, customer service, construction, and/or industrial sales. You will be responsible for supporting both outside and inside sales teams, developing long-term customer relationships, and serving as a liaison between customers and internal departments to ensure a successful and seamless customer experience.

Copper State Bolt & Nut is seeking an experienced Inside Salesperson to join our Industrial team! This role is ideal for someone with a background in project management, customer service, construction, and/or industrial sales. You will be responsible for supporting both outside and inside sales teams, developing long-term customer relationships, and serving as a liaison between customers and internal departments to ensure a successful and seamless customer experience.

Elevate Your Experience with Our Inside Sales Team by Unlocking Manufacturing Solutions

This position focuses on industrial accounts, with an emphasis on customers in Mining, Heavy Contractors (mine sites), Utilities, and Rail. Experience in any of these fields is highly valuable. The ideal candidate is detail-oriented, customer-focused, and thrives in a fast-paced, service-driven environment.

Responsibilities:

Inside Sales

• Support customers contacting CSBN by phone, fax, e-mail, website, or in person
• Help customers identify the right products for their specific application.
• Suggest products that the customer may also need to complement their purchase.
• Preparing quotes and entering sales orders
• Following up on quotes and open orders
• Answering product, pricing, and delivery questions
• Working with outside sales and account managers

Expediting

• Monitoring open customer orders and purchase orders
• Ensure that special items or quotations are processed quickly, and that customers are advised of the status of their order and made aware of when product is ready.
• Following up with vendors or internal departments when items are late
• Prioritizing rush or “hot” orders
• Tracking back orders and communicating updates to customers/sales
• Problem-solving when something is holding up production or shipment

Logistics

• Scheduling shipments and pickups
• Working with carriers or company drivers
• Creating or checking shipping paperwork
• Coordinating deliveries for large or special orders
• Making sure orders are staged and ready to ship

Share sales leads with Outside Sales, Marketing, or Branch Manager

• Recognize new customers or businesses that may have potential for increased sales and that should receive contact from an Outside Sales representative

• Utilize resources of other sales employees to ensure that customer questions are answered, and that product information is made available to customers as applicable.

Decision/Information Sharing and Communication

• Ongoing communication with other sales and branch employees to support customers.
• Ongoing communication with Purchasing to ensure that sourcing information or special items are reviewed to ensure timely and accurate P.O.s to support customer orders.
• Communication with Accounting to ensure that customer credit guidelines are followed, including establishing new accounts and setting up pre-lien programs.

Qualifications:

• Proven work experience as Sales Assistant, Account Manager, Sales Administrator, Customer Service, or Sales Support
• Experience with ERP systems and data management
• Expertise in MS Office, including intermediate or expert level in Excel, PowerPoint, Word, and Outlook

What We Offer:

• • Medical insurance
  • Health Savings Account (HSA)
  • Virtual visits/telehealth
  • Wellness rewards program
  • Dental insurance
  • Vision insurance
  • 401(k) retirement savings with company match
  • Company-paid basic life insurance and AD&D
  • Short- and long-term disability coverage
  • Employee Assistance Program
  • Additional employee perks program

Shift/Hours:

M-F, 7am - 4pm