INDUSTRIAL RELATIONS OFFICER

Job Summary:

In this role, you will be the bridge between management, employee unions, and regulatory bodies, ensuring smooth labor relations and complete compliance across all business units. If you have a knack for labor law, a sharp mind for dispute resolution, and love working in a collaborative, dynamic team, this is the place for you.

Job Responsibilities:

• Serve as a primary point of contact for trade unions, employee representatives, and external labor organizations.

• Investigate and resolve complex grievances, disciplinary matters, and labor disputes before they escalate.

• Facilitate mediation and conciliation meetings to resolve issues before they escalate to external tribunals or courts.

• Draft formal disciplinary letters, show-cause notices, and reports on industrial disputes.

• Represent the company (or assist legal counsel) at labor court hearings, conciliation conferences, and employment tribunals.

• Act as the main point of contact for trade unions and employee representatives, building strong, collaborative partnerships.

• Assist in drafting, negotiating, and rolling out Collective Agreements (CAs) across the Group.

• Design and deliver training programs for managers on effective grievance handling, disciplinary procedures, and union relations.

• Monitor changes in labor laws and proactively recommend updates to Group HR policies and procedures.

Job Requirements:

• Bachelor’s Degree in Human Resources Management, Industrial Relations, Law, or a related discipline.
• 3 to 5 years of hands-on experience in Industrial Relations or Labor Law compliance, preferably within a large corporate or Group HR structure.
• Proven track record of dealing directly with trade unions and negotiating collective agreements.
• Skills & Competencies
• Expert Knowledge: Deep understanding of employment legislation, labor laws, and industrial court precedents.
• Negotiation & Influence: Strong dispute resolution skills with the ability to maintain composure under pressure.
• Communication: Exceptional verbal and written communication skills, with the ability to draft legally sound correspondence.
• Analytical Thinking: Sharp objective assessment skills to investigate cases and evaluate risks thoroughly.