Informatica App Support Professional

Requirement ID: 8318 Job Title: Informatica App Support Job Type: - Duration: 12 months Location: Hyderabad

• Monitor and support Informatica ETL workflows, Hadoop jobs, Hive queries, and data ingestion pipelines.
• Provide L2/L3 production support and ensure incidents and service requests are handled within defined SLAs.
• Investigate and resolve production incidents, job failures, data discrepancies, connectivity issues, and performance problems.
• Perform root cause analysis and implement permanent fixes and preventive actions.
• Monitor batch processing using enterprise scheduling tools such as Control-M, ESP, AutoSys, TWS, or TMC.
• Validate data loads, reconciliation results, data quality, and downstream system availability.
• Support production deployments, post-release validation, change management, and rollback activities.
• Coordinate with development, platform, infrastructure, database, and business teams during incident resolution.
• Create and maintain operational runbooks, knowledge articles, support procedures, and technical documentation.
• Participate in on-call support, critical incident management, service reviews, and continuous improvement initiatives.

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