Informatics Specialist-NON REMOTE

The Informatics Specialists are responsible for assisting in the development and ongoing workflow support with electronic medical record systems. By developing and implementing education and working with vendors the informatics specialist ensures up to date organizational knowledge around EMR best practices. This role includes participation in organization projects, task and resource management, and effective communication skills.

Essential Functions

• Assist with EMR workflows including integrated software and downtime procedures. Assistance will be timely including follow up, escalation, or resolution as appropriate.

• Coordinate with vendors for EMR troubleshooting and end user ticket resolution.

• Assist in developing, documenting, and implementing staff training around software and workflows.

• Participate in department quality improvement and project management activities including but not limited to workflow analysis, updates, integrations, and optimization planning and rollout.

• Demonstrates critical thinking skills; using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

Values
i - Innovation
"Think Forward" "Set Out-Of-The Box Goals" "Exploring new possibilities" I am the change agent that advocates for our customers. I think outside of the box to create Exceptional experiences that set us apart. I look for solutions and think of new ways to solve problems, even if it is outside of my department.

C - Compassion
"Demonstrate genuine concern" "Display a Selfless attitude" I show kindness in every interaction. I strive to build trust with our co-workers and customers. I will communicate with our co-workers and customers in a way they understand. I will make time to address our co-workers and customers' needs.

A - Accountability
"Show integrity" "Accept Ownership & Responsibility" I will demonstrate integrity by doing the right thing, being honest and having strong moral principles. When mistakes occur, I take the necessary steps to correct them, without dismissing patient concerns and follow through until resolution. I fully document actions taken to ensure continuity of care. I communicate expectations and follow up within defined time frames and provide updates as I understand them for my customers and teammates.

R - Respect
"We value diversity" "Respect is earned" I treat all people with dignity and respect, regardless of their beliefs. I do not use negative/derogatory language. I accept constructive feedback and suggestions for the greater good.

E - Empowerment
"Share Knowledge" "Take Action" I will share knowledge to empower others and encourage them to make informed decisions. I encourage others to reach their full potential. I will encourage trying new things, diverse ideas, and learning from our mistakes. I have the freedom to do what is right for our customers.

Organization Expectations

Communication

The process of sending and receiving messages with words, verbally, written or in sign language.

Customer Focus

Identifying and responding to current and future patient and other customers’ needs; providing excellent service to internal and external patients and other customers.

Initiative

Identifying and dealing with issues proactively and persistently; seizing opportunities that arise.

Self-Development

Lifelong, voluntary, and self-motivated learning.

Teamwork

Effectively work and complete assignments in group settings. Works independently and cooperatively with others to achieve common goals.

The Clinical Informatics Specialist will act as the liaison between clinical care and EHR information technology. The Clinical Informatics Specialist assists in clinical information system implementation, maintenance and support, testing, training/end user support, supports go-live activities and mentors colleagues for knowledge transfer and troubleshooting. The Clinical Informatics Specialist utilizes inter-team and inter-departmental coordination, communication and collaboration to accomplish goals. Fully understands, participates, assists and demonstrates adherence to EHR governance structure and processes.

Essential Functions

• Leads change management efforts for department level initiatives, new departmental workflows and new work where the primary customer or stakeholder is the clinician and the EHR is the primary means to meet the project deliverables.
• Demonstrates understanding and adherence to ticket prioritization and approval process. Creates customer communication for system enhancements and fixes in partnership with Epic partners.
• Coordinates and develops training plans and user documentation for departments. May support efficiency efforts as needed for subject matter EHR changes.
• Participates in and compiles lessons learned at project conclusions; demonstrates increased knowledge and improved performance based on previous work
• Demonstrates critical thinking skills; using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems