Information Access and Building Operations Assistant

Position Purpose

The Information Access and Building Operations Assistant plays a key role in the Libraries’ vision to be the intellectual home of open and collaborative inquiry. This predominantly frontline position is administrative and operational, with emphasis on providing exceptional customer service that is personable and approachable, fostering a welcoming and accessible environment for all. Based at the iconic Baker-Berry Library, at the heart of Dartmouth’s campus, they will join colleagues dedicated to the discovery and access of our world-class collections, diverse spaces, and research expertise, contributing to Dartmouth’s rich academic and cultural life.

Reporting to the Head of Facilities, Access and Delivery Services, the Information Access and Building Operations Assistant also assists with the day-to-day operations of some of our facilities. This includes scheduling and facilitating maintenance of our buildings, spaces, and grounds to sustain a high level of facility functionality and cleanliness. They’ll apply excellent administration, communication, and relationship-building skills to ensure our community positively experiences the Libraries.

This is an onsite-only work location position.

Description

Required Qualifications - Education and Yrs Exp

Bachelors or equivalent combination of education and experience

Required Qualifications - Skills, Knowledge and Abilities

• Bachelor’s degree plus 3 plus year(s) of position relevant experience or equivalent combination of education and experience
• Strong service orientation and excellent communication skills when working with the community, including faculty, students, staff, the public, and facilities-related contractors
• Demonstrated ability to organize work efficiently and set and modify work priorities as needed
• Work collaboratively in a team-based environment.
• Ability to lift and carry up to 50 lbs.
• Computer proficiency, including essential Microsoft software applications

Preferred Qualifications

• 2 plus years of experience in building operations, facilities maintenance, custodial work, or the equivalent
• 2 plus years of experience providing customer service in a library environment

Department Contact for Recruitment Inquiries

Dave Sturges

Department Contact Phone Number

603-646-9294

Department Contact for Cover Letter and Title

David Sturges, Head of Facilities, Access and Delivery Services

Department Contact's Phone Number

Equal Opportunity Employer

Dartmouth College is an equal opportunity employer under federal law. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications are welcome from all.

Background Check

Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job?

Not an essential function

Special Instructions to Applicants

SCHEDULE: 9:30-6 Sunday – Thursday. AVAILABLE TO DARTMOUTH COLLEGE LIBRARY WORKERS UNION MEMBERS ONLY DURING THE FIRST WEEK OF POSTING. AFTER ONE WEEK IT IS OPEN TO THE GENERAL PUBLIC AND OTHER MEMBERS OF THE DARTMOUTH COMMUNITY.

Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy

Additional Instructions

AVAILABLE TO DARTMOUTH COLLEGE LIBRARY WORKERS UNION MEMBERS ONLY DURING THE FIRST WEEK OF POSTING. AFTER ONE WEEK IT IS OPEN TO THE GENERAL PUBLIC AND OTHER MEMBERS OF THE DARTMOUTH COMMUNITY.

Key Accountabilities

Description

Staffs public service desks at Baker-Berry Library, providing frontline customer service. Responds to information requests, refers questions as appropriate, and guides student workers as needed. May serve as the lead staff member responsible for Baker-Berry Library on assigned weekends, intersessions, and holidays.

Percentage Of Time

50%

Description

Assists with scheduling and facilitating maintenance of some Dartmouth Libraries’ buildings, spaces, and grounds. Assists with coordination of custodial services to help maintain a high level of facility cleanliness. Maintains communication with Baker-Berry Library evening staff regarding any late-night facilities and custodial issues.

Percentage Of Time

30%

Description

In the absence of the Head of Facilities Access and Delivery Services, triages questions from campus partners and contractors regarding work conducted in the Libraries’ spaces.

Percentage Of Time

15%

Description

Participates on relevant Dartmouth Libraries committees and task forces representing Access Services. Actively engages in ongoing professional development.

Percentage Of Time

5%

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Demonstrates professionalism and collegiality through actions, interactions, and communications with others appropriate to an environment that is welcoming to all.

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Performs other duties as assigned.