Information and Communication Technology (ICT) Support Officer

Rumbalara Aboriginal Co-operative – Corporate Services now has the following vacancy at our Mooroopna Office:

Information and Communication Technology (ICT)

Support Officer

(New Position)

Full-time, 38 hours a week – Ongoing

This is an Aboriginal Designated Position, classified under 'special measures' of Section 12 of the Equal Opportunity Act 2010. Only Aboriginal and Torres Strait Islander people are eligible to apply.

About the Role

The ICT Support Officer is responsible for providing timely, effective and customer-focused ICT support services to RAC and RHL staff, Board members, volunteers, members and visitors.

The role supports the day-to-day operation of the organisation's ICT environment by assisting with hardware and software support, user account administration, troubleshooting, asset management and service desk activities.

 The role helps maintain reliable, secure and accessible ICT systems that support the delivery of organisational services, while operating with appropriate independence and accountability.

About You

To excel in this position, you should possess the following qualifications and qualities:

• Have a Certificate IV, Diploma or tertiary qualification in Information Technology, Computer Science, Information Systems or a related discipline.
• Minimum 3 years' experience in an ICT support, service desk, systems administration or similar ICT role.
• Demonstrated experience providing ICT support services in a professional business environment.
• Experience providing ICT support within a business environment.
• Demonstrated ability to troubleshoot common hardware, software and network issues.
• Knowledge of Microsoft Windows operating systems and Microsoft 365 applications.
• Good communication and customer service skills.
• Ability to manage competing priorities and respond to requests in a timely manner.
• Strong attention to detail and commitment to maintaining accurate records.

For the full role requirements, please refer to the attached Position Description.

What We Offer:

• We value our employees and are committed to supporting their wellbeing, professional growth, and work-life balance. Benefits of joining our team include:
• Salary packaging of $15,900 available for Part- or Full-time employees.
• Competitive pay and conditions based on the ACCHS Award – Above Award rate***.***
• Opportunities for additional incentives, which may include Christmas bonus days, recognition of NAIDOC Day, annual CPI-based Award wage increases where applicable, and relocation assistance where applicable
• Professional development opportunities and support to help you grow in your career.
• Access to a free and confidential Employee Assistance Program and more.
• Provision of a laptop and mobile phone to support your work where applicable.
• Fleet cars to carry out daily tasks where applicable.

Pre-employment Requirements

The successful applicant will be required to complete mandatory pre-employment screening, including a National Police Check and Working with Children Check, Victorian driver licence and Confirmation of Aboriginality.

To apply, please submit the following:

• One combined document containing:

  • Your cover letter, including a summary of your relevant experience and/or qualifications; and
  • Your responses to the Key Selection Criteria outlined in the Position Description.

• A current resume.

Important: Your cover letter and responses to the Key Selection Criteria must be combined into one document and uploaded to the Cover Letter section of the Recruitment Portal.

Please apply through the link below:

https://rum.chris21.com/RUM\_MER21p/Home/Index#!/

Applications close: Wednesday,  2 September 2026

This is an “Indigenous Only” role under Special Measures of the EEO Act 2010, Section 12.