Information & Document Specialist

Information & Content Management Specialist – Digital Collaboration (European Institution via Unisys)

About the Opportunity

Our client, a major European institution at the heart of the EU’s digital transformation, is looking for an Information & Content Management Specialist to support digital solutions related to grant management, procurement and enterprise information management.

You will work in an international and multicultural environment supporting business-critical information systems and digital services. The role combines content and records management, documentation, information architecture, change management and digital collaboration , with a strong focus on helping users effectively adopt and use enterprise information systems.

Role Overview

As an Information & Content Management Specialist , you will contribute to the definition and implementation of policies and solutions covering content, records, archives and information management.

You will work closely with project teams and stakeholders to identify requirements, contribute to information management systems, define metadata standards, maintain high-quality user documentation and support the adoption of new information systems.

Key Responsibilities

• Provide expert advice on policies and strategies for content, records, archives and information management.
• Contribute to policies covering information capture, selection, retention and digital preservation.
• Contribute to the design, development and maintenance of records, archives and information management systems.
• Support the technical implementation of new or updated information management policies.
• Identify business and functional requirements for content, records, archives and information management systems.
• Produce functional and/or technical specifications.
• Contribute to the definition and implementation of metadata standards.
• Support metadata management for content, records and archival information.
• Draft, edit and review web content and user documentation related to information systems.
• Support change management activities associated with the introduction of new information systems.
• Coordinate activities with project teams.
• Contribute to business process analysis.
• Prepare and deliver presentations in English.
• Support the effective use of collaborative platforms, wikis and information management solutions.

Profile Requirements

Mandatory Qualifications

• University degree corresponding to Level 7 of the European Qualifications Framework (EQF) , typically equivalent to a Master’s degree or five years of higher education.

Required Experience & Knowledge

• Experience in content, records, archives or information management.
• Experience drafting, editing and reviewing web content and user documentation related to information systems.
• Excellent knowledge of wikis and collaborative platforms.
• Proven understanding of content structuring, storage, access and presentation.
• Experience supporting change management related to the introduction of new information systems.
• Knowledge of business process analysis.
• Knowledge of project lifecycle management.
• Knowledge of public procurement procedures.
• Good overall IT skills.
• Experience working with project management and asset/content management systems.

Technical Skills

• Adobe Captivate: excellent knowledge required.
• Excellent knowledge of wiki and collaborative sites.
• Knowledge of Jira .
• Knowledge of Confluence .
• Proficiency with Microsoft Excel .
• Proficiency with Microsoft Word .
• Experience with internet browsers and collaborative tools.
• Knowledge of project management tools.
• Knowledge of asset and content management systems.

Certification

• ITIL certification is required.

Skills & Competencies

• Excellent written and verbal communication skills.
• Excellent writing and documentation capabilities.
• Ability to prepare and deliver technical and solution-oriented presentations.
• Strong analytical thinking and problem-solving skills.
• Ability to apply high-quality standards.
• Results-oriented and agile mindset.
• Ability to work autonomously.
• Ability to work effectively across multiple large projects.
• Strong teamwork and collaboration skills.
• Ability to work effectively in an international and multicultural environment.
• Ability to participate in multilingual meetings.
• High degree of discretion and integrity when handling personal or confidential information.

Working Conditions

• Service delivery: Near-site.
• Location: Brussels area.
• Services are performed remotely from a location allowing the consultant to reach the client’s premises in Brussels within 2 hours .
• The assignment may involve access to sensitive or secured information and environments.

Security Requirements

• Candidates must be eligible to obtain an EU-27 security clearance .