Information Management Data Coordinator Associate

Overview

The Support Services Division for Enterprise Mobility is excited to announce an opportunity for the position of Information Management Data Coordinator Associate within the Information Management team!

ABOUT THE ROLE

The IM Data Coordinator Associate is responsible for supporting basic requests to load and maintain data for public and contracted product setup in all rental operating systems efficiently and accurately, supporting multiple lines of business.

ABOUT THE JOB

This position will be in person at our Group 76 Administrative Offices (Maryland Heights/Weldon Spring locations) in St. Louis, MO, with the option to work a hybrid schedule after 90 days. This opportunity has a schedule of Monday–Friday with a start time from 7:00am-9:00am CT. The starting pay for this position is $18.38/hr. Compensation decisions will be made based on factors that include but are not limited to experience, education, location, and skill level.

BENEFITS PACKAGE

We offer a robust Benefits Package including, but not limited to:

• Paid Time Off

• Health, Dental, Vision insurance; Life Insurance; Prescription coverage (employees scheduled for 30+ hours)

• Employee discounts on car rentals, car purchases and much more!

• 401(k) retirement plan with company match and profit sharing

• Educational Assistance (full-time - 40+ hours only)

ABOUT THE TEAM

Enterprise Mobility’s Support Services teams are responsible for Global Call Center Operations, Replacement Rental Services Support, Information Management, Customer Service Metric Programs, North American Roadside Assistance, Sales Support, Mobility Development and Technical Support Helpdesks.  This team consists of over 4,000 customer service professionals, support staff, and management around the globe in 15 different countries with 70+ million customer contacts handled annually.

Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers.

Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $39 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories.

Responsibilities

• Leverage resources to conduct timely audits, log and communicate findings, and identify trends for all basic level accounts for supported business lines

• Update all details accurately within the relevant systems, working to achieve desired performance levels

• Upload all necessary documents and/or data accurately and completely to ensure on time completion of basic level requests, such as worksheets, checklists, templates, and other documents; effectively communicate updates, changes, or notable trends to management

• Understand, interpret, and translate basic contract language into system language for accurate loading, processing, and/or auditing purposes

• Provide excellent customer service and effectively communicate with internal customers, third party partners, and other internal departments as needed to ensure a superior customer service experience

• Apply basic understanding of the workflows for the various supported teams to help answer questions, troubleshoot basic issues, develop innovative solutions to solve business needs, and provide insights as needed

• Build knowledge in systems utilized by the team

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

• Must be at least 18 years old

• Must have completed a High School diploma or GED

• Must have 1 year of professional work experience

• Must live in the state of Missouri and in the St. Louis or surrounding area

• Must be willing and able to travel to the St. Louis offices weekly as needed

• Must meet all Work from Home qualifications listed below

WFH Technical Qualifications for your home office:

• Must have access to a cell phone to validate security information authentication

• Must have a USB headset with microphone (computer is provided)

• Must have reliable and consistent high-speed internet access provided by a cable or fiber provider

• Minimum 10 mbps upload and 100 mbps download

• Satellite Internet, 5G home Internet/Cellular/Wi-Fi/Hotspot Services (T-Mobile, Verizon) connections are NOT supported

• The address on your application must be your current, accurate permanent address

*Enterprise reserves the right to verify that your PC and internet meets or exceeds these requirements