Information Staff

About the role

The purpose of this job is to provide vital support to patients, families and healthcare professionals. Under the direction and control of the Information Officer and Information & Medical Records Supervisor, the Information Staff will be responsible for information desk operations, patient registration, health information system management, member verification, and liaison services.

Key responsibilities

• Answer queries, direct visitors and provide general information at the information desk
• Register patients and verify demographics
• Inform patients or their relatives on the estimated amount of possible procedure/surgery to be done
• Maintain accurate patient records, analyze, code and secure patient data
• Receive patient's HMO ID or e-card and referral form to verify coverage and eligibility for requested services
• Facilitate the generation or acquisition of Letter of Authorization (LOA) from HMO provider
• Inform patients about their specific benefits, coverage limits, and co-payments required
• Direct patients to appropriate accredited doctor or specialist and schedule appointments if necessary
• Ensure all necessary documents are complete and accurate for claims processing and coordinate with billing department
• Contact HMO provider's liaison officer for pre-approval of services or to resolve coverage issues

About you

• College level or graduate of any four (4) year course
• At least one (1) year relevant experience in customer service
• Good written and oral communication skills
• Keen to detail and organized
• Good sense of decision making
• Can work with minimal supervision
• Able to listen effectively and express oneself in a clear, articulate, respectful, and humble manner
• Able to collect, organize and monitor patients' data efficiently
• Able to multi-task, prioritize and schedule tasks and activities
• Able to produce accurate and high-quality work