INFORMATION SYSTEMS ENGINEER-INDIA

Job Summary:

The L1 Support Analyst is responsible for monitoring batch processes and providing first-level support for Windows and Linux servers. The role ensures operational continuity by responding to alerts, performing basic troubleshooting, and escalating issues as needed.

Key Responsibilities:

Batch Monitoring:

• Monitor scheduled batch jobs using tools like Control-M, Tidal, Opcon etc.
• Respond to job failures, delays, and alerts within defined SLAs.
• Perform initial diagnostics and escalate unresolved issues to L2/L3 teams.
• Coordinate with application teams for job reruns and schedule changes.
• Maintain accurate logs and incident documentation.

Windows & Linux Server Support:

• Monitor server health and performance using tools like Nagios, SolarWinds, or Zabbix.
• Respond to alerts related to CPU, memory, disk space, and service failures.
• Perform basic troubleshooting on Windows and Linux servers.
• Assist in user account management, file system permissions, and scheduled tasks.
• Escalate complex issues to higher-level support teams with detailed documentation.
• Vendor and datacenter coordination for Hardware part replacement

General Responsibilities:

• Work in a 24x7 support environment with rotating shifts.
• Update and manage tickets in ITSM tools like ServiceNow or Remedy.
• Follow standard operating procedures (SOPs) and escalation protocols.
• Participate in daily status calls and incident reviews.

Required Skills & Qualifications:

• Bachelor’s degree in Computer Science, Electronics & Communication, Information Technology

• ITIL Foundation certification

• Excellent written and verbal communication skills.

• Excellent interpersonal skills with the ability to interact professionally with all levels within the organization

• 3-5 years of experience in IT operations or infrastructure support.

• Basic knowledge of Windows Server (2016/2019) and Linux (RHEL, CentOS, Ubuntu).

• Familiarity with job scheduling and monitoring tools.

• Good communication and documentation skills.

• Willingness to work in a 24x7 shift-based environment.

  We are an equal opportunity employer committed to fair and ethical hiring practices. We do not charge any fees or accept any payment from candidates at any stage of the recruitment process.

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