Information Systems Generalist

On Site working location required: Butler, MO

Provides technical support to users, including setting up user accounts and profiles, maintaining hardware, and troubleshooting hardware and software issues. Responds to Help Desk and end-user problems and resolves them with minimal disruption. Assists with end-user training and supports common hardware and software through testing, design, and analysis. Helps maintain and update end user hardware. Helps develop procedures and best practices for application users. Applies standard concepts, practices, and procedures within the field and uses sound judgment, creativity, and initiative as needed. Provides evening and weekend support on a rotating basis or as required for upgrades and implementations.

POSITION SUMMARY:

Serves as a key clinical IT resource for implementation, training, validation and support of clinical applications. Primary responsibilities include assisting with facilitation of the facility's core clinical systems, support of clinical applications to resolve incidents or fulfill requests received from the Service Desk, and participation in new module/application/upgrade testing and implementation for the facility. The Clinical Analyst works under the supervision of the IS Supervisor to perform their duties. This individual facilitates and manages maintenance of specific dictionaries/tables and provides input on policies and procedures, training, and best practices for use within the facility. This individual works with clinical system core team members to deliver hands-on training as needed, and to implement standardization, utilization and optimization plans for clinical applications. Duties include evening and weekend support on a rotational basis, or as required for upgrades and implementations.

Education:

Current (or previous) Licensed/certified healthcare professional with technical experience. Minimum of four years’ experience in a healthcare facility working with inpatient/outpatient electronic health record software. Utilize technical experience to incorporate the foundations of understanding computer systems and PC desktops. Experience in understanding technical terms and how to implement technical processes.

License/Certifications:

RHIT, RHIA, EHR Certification, PMP, or other IT certifications

Experience:

• Hardware and software technical support in a clinic or healthcare setting preferred.
• Minimum of four years’ experience with an Electronic Health Record required.
• Minimum of four years’ experience in healthcare setting is preferred.
• Technical support or “super user” experience required.
• Experience with commonly used concepts, practices, and procedures within software systems, hardware and electronic office equipment required.
• Solid foundation of IT Principles and practices including common technology risks and threats to healthcare and other corporate institutions.
• Proven ability to work in a fast-paced environment and ability to establish priority of support requests required

Knowledge/Skills/Abilities Required

• Able to analyze problems and research solutions. Able to query existing knowledge base to retrieve relevant information. Able to identify, test and implement solutions and manage problem resolution. Able to document hardware and software problems and resolutions in a manner that is organized for efficient access by other technicians.
• Able to resolve common hardware and software problems.
• Able to communicate technical solutions and implementation processes in a form understandable to users. Able to seek to understand and address user concerns
• Provide fluent training on technical terms including clinical systems and other technical applications.
• Provides training in hardware and software to end users. Able to present basic hardware and software training effectively and ensure trainee understanding.
• Able to manage and prioritize demands from multiple customers. Able to document, communicate and resolve customer requests consistent with established service levels.
• Keeps team informed of goals. Involves team members appropriately in decision making or resolving issues. Facilitates team member buy-in to new initiatives.
• Able to participate in development of release plan. Able to train clinical staff and support transition to new system(s) and evaluate, correct and document defects.
• Has understanding of Clinical measures and technologies that support these measures. Able to analyze reports and make recommendations for use of specific software forms and functions to achieve objectives. Reviews new Federal regulations as they pertain to healthcare and the software applications used to support such regulations.
• Professionally assist new employees.
• Respects patient confidentiality and privacy according to the HIPAA Act.
• Adheres to all hospital and departmental rules, regulations, and policies. Operates within the scope of the designated position.
• Takes a problem solving approach to roadblocks and obstacles at work. Research new solutions to old problems and ways to turn problems into wins.
• Plans business presentations carefully, based on purpose and audience needs. Demonstrates comfort in speaking in front of others. Can handle questions and challenging participants gracefully.

Willingness to learn new technologies, skills or complete certifications.