Information Systems Support Specialist

Provide technical support to end users by troubleshooting and resolving hardware and software issues.

Key Responsibilities

• Troubleshoot, diagnose, and resolve end-user problems across hardware and software.
• Install, configure, and maintain computers and peripherals.
• Manage and document service requests using a ticketing system.
• Coordinate repairs and technology orders with internal and external stakeholders.
• Ensure compliance with confidentiality and regulatory requirements.

Required Qualifications & Skills

• Strong problem-solving and technical troubleshooting skills.
• Hands-on experience with PC and peripheral installation and configuration.
• Ability to manage service requests accurately in a ticketing system.
• Knowledge of confidentiality and regulatory compliance practices.
• Clear communication skills for supporting end users.