Information Systems Technician level 1 or 2

GENERAL PURPOSE

Under the general supervision of the Information Systems Manager, provides intermediate-level IT and GIS support for City staff. Independently resolves routine and complex support requests; administers video management, surveillance, and access-control systems; maintains GIS data and publishes web maps and field applications; and trains and provides lead direction to Information Systems Technician I staff. Coordinates major system changes and security-related issues with the Information Systems Manager.

SUPERVISION RECEIVED

Reports to the Information Systems Manager.

SUPERVISION EXERCISED

Provides lead direction, training, and work review for Information Systems Technician I staff. Does not have formal supervisory authority.

ESSENTIAL FUNCTIONS

Enters, edits, updates, and verifies GIS spatial and attribute data, including points, lines, polygons, infrastructure assets, and related records; resolves data discrepancies; performs quality-control reviews of data edited by others; and maintains data documentation and metadata in accordance with established standards.

Creates, configures, and publishes web maps, dashboards, and field data collection applications, such as ArcGIS Online, Field Maps, and Survey123; manages layer settings, sharing, and user access; develops and maintains field data collection workflows; and recommends GIS data schema changes.

Plans and performs field collection and verification of infrastructure and asset information using GPS equipment, mobile devices, photographs, and measuring tools; transfers collected information into assigned systems; and performs quality-control checks before data is published or distributed.

Administers the City’s video management, surveillance, and access-control systems, including Milestone software and Axis devices; installs, configures, and maintains cameras, access-control panels, and related software; manages user permissions, access credentials, and door schedules; retrieves and exports video footage upon authorized request; and coordinates with vendors on repairs and upgrades.

Responds to support requests from City employees by phone, email, and in person, including complex or escalated issues from Technician I staff; troubleshoots hardware, software, printing, peripheral, and connectivity problems; and provides user training as needed.

Installs, configures, deploys, maintains, and troubleshoots desktops, laptops, mobile devices, monitors, docking stations, printers, scanners, and other peripheral equipment; performs repairs; and coordinates warranty or vendor service when needed.

Monitors assigned network, security, and backup systems; documents concerns and exceptions; and promptly escalates suspected outages, security incidents, or backup failures to the Information Systems Manager.

Trains, assigns work to, and reviews the work of Information Systems Technician I staff; answers technical questions; and serves as the primary technical contact when the Information Systems Manager is unavailable.

Writes and maintains procedures, system documentation, and how-to guides for support, GIS, and security systems.

Identifies recurring technical issues and recommends improvements to systems and procedures; assists with technology projects, equipment specifications, and vendor quotes.

Performs other duties as assigned.

MINIMUM QUALIFICATIONS

1. EDUCATION AND EXPERIENCE:

A. High school diploma or equivalent.

AND

B. Two years of experience providing computer hardware, software, user support, GIS, or video surveillance and access-control support. Related education, training, or certifications may be substituted on an equivalent basis.

2. ADDITIONAL QUALIFICATIONS:

A. Must be at least 18 years old

B. Must possess and maintain a valid Utah driver’s license

C. Must be able to pass a pre-employment drug test, background check, and driving record check.

D. KNOWLEDGE, SKILLS AND ABILITIES:

KNOWLEDGE OF GIS concepts and Esri products, including ArcGIS Pro, ArcGIS Online, Field Maps, and Survey123; experience publishing web maps and building field data collection applications. Computer hardware, software, peripherals, printers, plotters, cabling, and network equipment, including installing, configuring, troubleshooting, and repairing. Administering video management and access-control systems, preferably Milestone software and Axis devices. Working with public works, utility, or asset management data. Training or leading others in a technical environment. IT or GIS certification, such as CompTIA A+, Network+, or an Esri technical certification.

ABILITY TO work independently, prioritize multiple requests, resolve complex technical problems, document work accurately, and train others. Communicate effectively in English, both verbally and in writing. Problem solve issues and errors that may happen during a standard days work.

E. SPECIAL QUALIFICATIONS:

Information Systems Technician I employees may be considered for advancement to this position after meeting the minimum qualifications, demonstrating proficiency in its essential functions, and receiving satisfactory performance evaluations and manager approval.

F. WORK ENVIRONMENT:

Full-time position with some evening and weekend meetings. Work normally is performed in a typical office setting with appropriate climate controls. Tasks require a variety of physical activities, not generally involving muscular strain, such as walking, standing, stooping, sitting and reaching. Continuous talking, hearing and seeing required in the normal course of performing the job. Common eye, hand, and finger dexterity are required to perform essential functions. Mental application utilizes memory for details, verbal instructions, emotional stability, discriminating thinking and creative problem solving. Periodic travel required in the normal course of job performance.

DISCLAIMER: The above information is intended to describe the general nature of this position and is not to be considered a complete statement of duties, responsibilities, requirements or knowledge, skills and abilities. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Pay: $27.84 - $39.46 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person