Information Technology Account Manager

Be #InGoodHands with Metrobank!

Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development.

With Metrobank, a meaningful life is within your reach!

The IT Account Manager serves as the primary liaison between the business units and the Information Technology Group (ITG), ensuring technology initiatives are aligned with business objectives and strategic priorities. This role drives and manages stakeholder relationships, oversees the end-to-end delivery of IT solutions and system enhancement requests, and coordinates the successful execution of projects from ideation through implementation.

The position works closely with business and IT stakeholders to define technology priorities, evaluate enhancement opportunities, support business case development, and ensure timely delivery of solutions. The IT Account Manager also provides ongoing visibility into project progress, facilitates effective communication across teams, and helps shape and maintain the business unit's IT roadmap to support both strategic initiatives and day-to-day operational needs.

Key Responsibilities

• Serve as the primary point of contact between business units and the Information Technology Group (ITG), ensuring alignment of technology initiatives with business goals.
• Build and maintain strong relationships with business stakeholders, providing guidance on IT capabilities, priorities, and solutions.
• Lead the end-to-end delivery of technology projects, system enhancements, and service requests from ideation through implementation.
• Conduct regular stakeholder engagements to provide updates on project progress, enhancement requests, and technology initiatives.
• Drive the planning, assessment, and prioritization of business requirements, enhancements, and subscription requests.
• Collaborate with business and IT teams to define project scope, priorities, timelines, and resource requirements.
• Coordinate with stakeholders to validate project costs, budgets, and funding requirements.
• Facilitate discussions and negotiations regarding project priorities, resource allocation, and delivery commitments.
• Evaluate and assess business-as-usual (BAU) system enhancement requests and recommend appropriate technology solutions.
• Support the development of business cases, high-level requirements, and solution proposals to address business needs.
• Monitor the progress of IT initiatives and ensure timely resolution of issues, risks, and dependencies.
• Foster collaboration and effective communication among business units, IT teams, vendors, and key stakeholders to ensure successful project and operational outcomes.
• Contribute to the development and maintenance of the business unit's technology roadmap and IT strategy.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
• At least 5 years above of experience in IT Account Management, Business Relationship Management, IT Project Coordination, or similar client-facing technology roles.
• Strong experience in stakeholder management, business engagement, and cross-functional collaboration.
• Good understanding of IT systems, Software Development Life Cycle (SDLC), project delivery, and business-as-usual (BAU) support processes.
• Experience evaluating business requirements, system enhancement requests, and technology solutions.
• Ability to contribute to business case development, requirements gathering, and project planning activities.
• Strong communication, negotiation, problem-solving, and relationship management skills.
• Ability to manage multiple initiatives, priorities, and stakeholder expectations in a fast-paced environment.
• Experience in the banking, financial services, or a highly regulated industry is an advantage.