Information Technology Administrator

Information Technology Administrator

Job Summary:

The Information Technology Administrator plans, establishes, and manages IT projects and systems, while managing and addressing end-user issues. The IT Administrator provides technical support, monitors and maintains on-premises and cloud/hybrid computer systems, troubleshoots user issues, and solves technical problems that may arise. This position is responsible for maintaining modern security processes and practices for the company, focusing on: system updates, best practice guidance, preventative measures, and end-user training on current cybersecurity topics such as phishing awareness and multi-factor authentication.

Reports to: CFO

Duties/Responsibilities

• Monitors and acts on Cybersecurity alerts*
• Monitors and evaluates local lan, network, local endpoints, firewalls, switches, wireless.*
• Manages and deploys Microsoft servers in a Hypervisor environment, including MS applications, hardware updates and patching.*
• Manages network Lan, routing and subnetting*
• Manages 2 remote sites connected via site to site vpn.*
• Manages MS terminal server. *
• Develops and maintains data backup systems*.
• Ensures data is retrievable and can be restored timely and efficiently*
• Develops, documents and test disaster recovery processes. *
• Sets up, maintains and manages information security systems, policies and procedures, applying modern practices such as multi-factor authentication and zero-trust principles*
• Develops and enforces security policies, including endpoint protection and incident response procedures*
• Ensures antivirus and endpoint detection and response (EDR) tools are up to date and effectively capture and remediate issues*
• Installs, configures, and maintains on-premises and cloud/hybrid networks that best serve the company*
• Plans, scopes, and manages IT projects from initiation through completion, including budgets, timelines, communication plans and resource needs*
• Coordinates with internal stakeholders and external vendors to keep IT projects on schedule and within scope*
• Works with software and cloud service vendors for efficient installations, upgrades and maintenance issues*
• Troubleshoots and solves system and hardware issues in timely manner*
• Develops and maintains software, server, and cloud subscription licensing policies*
• Efficiently and timely provides User Support- answering questions about hardware and software*
• Helps users troubleshoot issues*
• Trains staff on new hardware, software, and security-awareness topics *
• Responds in timely manner to technology request and issues*
• Recommends best hardware and software systems for our company needs*
• Recommends and implements best printer systems*
• Works with Production on automation
• Works with Maintenance on camera, door entrance and other automation devices to ensure -security*
• Follows all companies’ policies, procedures, regulations and the employee handbook*
• Accepts and acts upon supervisory directions*
• Demonstrates flexibility, i.e. willingly takes on new tasks*
• Communicates effectively and professionally with internal/external customers and colleagues*
• Promotes a positive can-do attitude*
• Collaborates in cross functional teams*
• Uses project management tools and methods (e.g., task tracking and milestone planning) to document progress and report status to leadership*
• Performs other related duties as assigned. *
• Meets the following physical requirements: *
• Able to sit at a computer for several hours
• Periodically lift up to 25 pounds

( *Indicates essential functions)

Required Skills/Abilities:

• Organized with attention to detail.
• Excellent analytical, logical thinking, and problem-solving skills.
• Excellent verbal and written communication skills.
• Thorough understanding of information technology procedures and practices.
• Proficient with Microsoft Office Suite or related software.
• Proficient with modern computer security systems and practices (endpoint detection and response, firewalls, multi-factor authentication, zero-trust principles).
• Working knowledge of project management fundamentals, including project planning, budgeting, scheduling, and status reporting.
• Familiarity with cloud and hybrid IT environments (Microsoft 365, Office 365, AWS).

Education and Experience:

• Bachelor’s degree in Computer or Information Science-related field preferred.
• At least five years of experience with MS servers including MS terminal servers, MS licensing architecture, backup policies and retention, DNS, DHCP required
• Experience leading or coordinating IT projects preferred

Pay: $80,000.00 - $110,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person