Information Technology Administrator

About WeAgile Software Solution Pvt. Ltd:

We are a leading technology firm that integrates strategy, design, and software engineering to enable enterprises and technology disruptors across the globe to thrive as modern digital businesses. Ongoing digital disruption is challenging enterprises to keep pace with the accelerating rate of technological change. This is where WeAgile can help. We leverage our vast experience to improve our clients’ ability to respond to change; utilize data assets to unlock new sources of value; create adaptable technology platforms that move with business strategies; and rapidly design, deliver, and evolve exceptional digital products and experiences at scale.

About the Role

We are seeking a proactive IT Administrator to manage IT infrastructure, provide technical support, administer user accounts, and maintain accurate IT asset records. The candidate will ensure smooth, secure, and efficient IT operations across the organization.

Key Responsibilities

• IT Asset Management: Create and maintain an updated inventory of laptops, desktops, printers, peripherals, and other hardware, including asset IDs, serial numbers, and warranty details.
• Employee-Wise Allocation: Maintain records of IT assets allocated to employees, including device specifications, allocation dates, transfers, returns, and current status.
• Laptop & Hardware Audit: Conduct periodic physical audits of laptops and hardware, reconcile inventory with employee allocation records, identify discrepancies, and submit audit reports.
• Email & User Administration: Create, configure, modify, and delete company email IDs; manage user accounts, permissions, and access rights as per approved requests.
• IT Support: Install, configure, and maintain desktop systems, laptops, operating systems, software, printers, and other hardware. Provide first-level troubleshooting for IT-related issues.
• Network Management: Monitor and troubleshoot LAN, WAN, Wi-Fi, internet connectivity, VPNs, and remote working setups.
• IT Security: Maintain antivirus, endpoint protection, firewalls, software updates, access controls, and compliance with IT security policies.
• Onboarding & Offboarding: Set up systems and access for new employees, recover company assets from exiting employees, and ensure timely deactivation of accounts and permissions.
• Backup & Recovery: Monitor data backup systems and assist in maintaining data recovery procedures.
• Vendor & Documentation Management: Coordinate with vendors for procurement, repairs, warranties, and technical support. Maintain IT documentation, software licenses, audit reports, and system configurations.
• Meeting & Collaboration Support: Maintain video conferencing systems and other workplace collaboration tools.

Qualifications & Skills

• Bachelor's degree in computer science, Information Technology, or a related field.
• Minimum 6 months to 2 years of experience in IT support, system administration, or a similar role.
• Knowledge of Windows/macOS, Microsoft Office, Microsoft 365, Active Directory/Entra ID, networking protocols, VPNs, antivirus, and firewalls.
• Strong understanding of computer hardware, software installation, IT asset management, and laptop troubleshooting.
• Good problem-solving, documentation, communication, organizational, and time-management skills.

Preferred Skills

• Laptop/desktop installation, maintenance, upgrades, and repair.
• ITIL knowledge or certifications such as CompTIA, Cisco, or Microsoft.
• Familiarity with cybersecurity practices and IT asset management tools.