Information Technology Administrator

Who we are?

Surecomp® is the market-leading provider of digital trade finance solutions for corporates and financial institutions. An industry pioneer for more than thirty-five years, we enable seamless, sustainable trade by breaking down barriers and fostering collaboration. Our award-winning portfolio of cloud and on-premises solutions streamlines the trade finance lifecycle for frictionless transaction processing, enhanced risk mitigation, compliance, decision support, and growth. Underpinned by global offices and an extensive partner network, our prestigious customer footprint spans over eighty countries across the world. For more information visit surecomp.com.

Our Vision and Mission

We believe that sustainable global trade promotes growth and improves people’s lives. The better the world trades, the better society is.

Our Mission is to enable seamless sustainable trade for everyone by removing barriers and facilitating collaboration.

About the Role

We are looking for a skilled IT System Administrator to join our global IT operations team in Hamburg. The role combines end-user support with hands-on management of our on-site infrastructure, and is part of a global, follow-the-sun IT team working across regions.

You will be the first point of contact for employees’ technical needs, while also maintaining our local server environment, virtualization, backups, network and endpoint security, and coordinating changes with global IT teams.

This is a full-time, fixed-term (befristet) employee position for 12 months, with the possibility of extension.

Location: Hamburg, Germany (Hybrid)

Employment: Full-time, fixed-term (befristet), 12 months with the possibility of extension

Roles and Responsibilities

• Provide technical support for desktops, laptops, mobile devices, and enterprise applications, including Windows/Linux OS, Office 365, network connectivity, VPN, and user access.
• Support identity and access management via Okta (SSO, MFA), and handle user-related security incidents in coordination with the SOC.
• Maintain the on-site server cabinet and edge infrastructure, including VMware hosts, Juniper switches, and Checkpoint connectivity, and perform hardware diagnostics and connectivity validation.
• Support and administer VMware (monitoring, restart, troubleshooting), Windows Server, and basic Linux systems.
• Monitor backups using Commvault, perform restore tests, and support data recovery drills and failover scenarios.
• Respond to CrowdStrike alerts, execute containment actions, and escalate when needed.
• Troubleshoot VLANs, switching, and firewall connectivity, and coordinate network changes with global teams.
• Manage all work via JIRA tickets, maintain documentation and SLA tracking, and participate in weekly global IT meetings.
• Enforce MFA and Zero Trust principles, ensure audit logging, and follow NIST / ISO 27001 best practices.

Knowledge and Experience

• Hands-on experience with Office 365, Active Directory, DNS, and DHCP.
• Experience administering Windows Server (2012-2025) and Windows 11.
• Experience with VMware.
• Solid networking fundamentals.
• Excellent communication skills in English and German.

Advantages

• Linux.
• Commvault.
• NetApp / NAS.
• Checkpoint.
• Okta (SSO, MFA).
• CrowdStrike.

Skills

• Excellent customer service skills, a positive attitude, and the ability to communicate clearly and promptly with employees at all levels.
• Strong organizational and time management skills, with the ability to prioritize tasks effectively.
• Attention to detail.
• Ability to work both independently and as part of a global team.
• Proactive, self-motivated, and results-driven, with a strong work ethic.