Information Technology Analyst (IT)

Key Responsibilities

End User Support & Device Management

• Configure, deploy, and maintain laptops/desktops for employees.
• Install and manage operating systems, applications, and security tools.
• Provide L1/L2 technical support for hardware, software, and access-related issues.
• Ensure timely resolution of user issues.
• Efficient on O365 & allocation & licence management
• Laptop provisioning, configuration, and secure handover
• Email ID creation, access provisioning, and revocation
• Ensure effective security upgrades hardware/software installations and so on (Windows/MAC)
• Effective at troubleshooting laptop/desktop hardware & related parts

Network & Connectivity Management

• Manage and troubleshoot Wi-Fi, LAN, and bandwidth-related issues
• Configure and maintain network devices including routers, switches, and access points, firewall etc.
• Monitor network performance and ensure optimal uptime for end users

Security & Firewall Management

• Implement and manage firewall rules as per organisational requirements.
• Ensure endpoint security via antivirus and security configurations
• Support basic security controls aligned with IT and compliance policies.

Asset & Licence Management

• Maintain accurate inventory of IT assets (laptops, peripherals, network devices etc.)

• Track allocation, procurement, movement, and lifecycle of assets

• Manage software licenses, renewals, and compliance.

• Maintain a centralised IT asset register with:

• Allocation tracking

• Serial numbers / asset IDs

• Custodian details

• Asset Purchase history & lifecycle

• Perform periodic physical verification of assets

• Ensure proper handover/recovery during employee exit

Service Management

• Handle IT service requests and incidents via ticketing tools
• Ensure SLA adherence and high-quality user support
• Working exposure to Microsoft portal for security solutions, Office 365 license management & allocation
• Maintain documentation of issues, resolutions, and standard procedures
• Ensure endpoint protection (AV/EDR) across all systems

Vendor & OEM Coordination

Stakeholder Management

Infrastructure & Policy Support