Information Technology - Application Support Analyst

Application Production Support Analyst

Location: Montréal, QC

Work Arrangement: Hybrid- on site 3 days a week

Contract Length: [Insert contract term]

Pay Rate: $72 CAD/hour

Employment Type: Fixed-Term Contract (12 Months)

About The Opportunity Our client is looking for an experienced Application Production Support Analyst to support critical applications within a large financial-services environment.

In this role, you will provide Level 1 and Level 2 production support, monitor application health, troubleshoot incidents, manage production changes and requests, and partner with development teams on more complex Level 3 escalations. This is a hands-on position for someone who is comfortable working with databases, Unix/Linux environments, scripting, scheduling, and monitoring tools.

The position follows a standard Monday-to-Friday schedule, but after-hours and weekend availability will be required as needed for production support and change activities.

What You'll Do

• Actively monitor production applications and respond to issues.
• Troubleshoot incidents and perform remediation when required.
• Provide Level 1 and Level 2 application support and escalate complex issues to Level 3/development teams.
• Coordinate with internal and external IT teams to resolve production incidents.
• Track support activities and help identify and reduce recurring issues.
• Manage changes to the production environment and support release activities.
• Ensure production changes follow established departmental policies and controls.
• Participate in application and project planning to ensure production-readiness for upcoming releases.
• Perform control analysis, reporting, and corrective actions.
• Provide regular status reporting and escalate priorities or risks when necessary.
• Support special projects and project-management activities as required.

What We're Looking For

• 5+ years of experience in application or production support.
• Strong database skills with Oracle and/or Microsoft SQL Server.
• Hands-on Unix/Linux experience and knowledge of common day-to-day commands.
• Scripting experience with Shell, PowerShell, or similar technologies.
• Experience with scheduling tools such as AutoSys.
• Experience with monitoring tools such as Geneos or Sysload.
• Understanding of file-transfer protocols.
• Strong written and verbal communication skills.
• Strong organization, troubleshooting, and problem-solving abilities.
• Ability to work independently, take initiative, and adapt to changing production priorities.
• Professional working proficiency in English, with French and English proficiency required for certain assignments based on business needs.

Nice to Have

• Previous experience in banking or financial services.
• Knowledge of core banking applications and/or data warehousing.
• DevOps knowledge or experience.
• Experience with SharePoint.
• Knowledge of global financial products.
• Project-management experience.

Schedule & Work Environment

This role normally operates Monday through Friday in an office-based professional environment. Candidates must also be comfortable providing after-hours and/or weekend support when needed, particularly for production incidents and planned changes.

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