Information Technology Compliance Manager

Role Purpose

Reporting to the Chief Executive Officer, the IT Support Manager will have specific responsibility for the area of Management, Planning & Control of the Information Technology systems. The IT Support Manager will be required to co-ordinate the maintenance of the IT network, ensuring all hardware and software are maintained and secured to a high commercial standard. This role will have responsibility for managing third party vendors and implementing, communicating, and maintaining IT policies and procedures to the highest standard.

Key Responsibilities

• Manage all aspects of IT, including banking system, branch connectivity, remote access, phone system, CCTV, and alarm/CCTV/physical access systems.
• Supervise and project manage IT maintenance and IT development & improvements, including change management and all IT projects.
• Manage and co-ordinate all 3rd party supplier relationships and monitor performance against agreed service levels.
• Review and update IT policies and procedures and oversight of IT controls.
• Management of the Business Continuity and Disaster Recovery plans, including testing of same.
• Ownership and development of Digital Operational Resilience (DORA) and demonstrate a scenario testing ability in supporting services provided within a financial services business.
• Ensure security of systems, data, network access and backup systems.
• IT incident management oversight and response management.
• Identify problem areas and implement solutions, provide support to the Senior Management Team (SMT) on all issues relating to IT.
• Identify risks on our Network / Systems and work with the Risk Management Officer (RMO) to manage same.
• Manage, devise and implement plans for IT and cyber security training for employees and volunteers.
• Liaise with the Risk Management Officer & Senior Management team in the development and/or implementation of new technology or services.
• Attend and contribute to meetings as may be directed by the CEO, CFO and/or the Board of Directors.
• Engage with the Central Bank of Ireland on PRISM and other regulatory requirements.
• To be the point of contact for staff when IT issues occur.
• Work with the Senior Management Team and the Board to set the sustainability strategy and design sustainability programme/initiatives to deliver the required results.
• Develop a best in class IT infrastructure with a focus on constant improvement and satisfying the requirements of working in a highly regulated environment.
• Contribute to the forecasting and budgeting processes in conjunction with the Finance department to ensure that IT requirements, including projects, are appropriately costed and budgeted.

Main performance measures

• Quality of maintenance of cyber security preventative measures
• Clear adoption and implementation of DORA in a banking/financial institution setting
• Practical DORA knowledge and the ability to lead readiness activity with limited internal support.
• Quality of management of 3rd party provider relationships
• Quality of MI provided
• Standards of ICT governance and risk management
• Standards of ICT support provided to management, staff and volunteers
• Contribution to team performance through co-operation with colleagues at all levels
• Resolution of problems
• Contribution to the overall development of ICT within the credit union