Information Technology Coordinator

IT Coordinator II

Location: Frisco, TX onsite

Salary: $50,000 - $80,000 USD

Recruitment Partner: Stelvio Group

Stelvio Group is partnering with an established organization to recruit an IT Coordinator II . This role is ideal for a hands-on IT professional who enjoys supporting end users, maintaining critical systems, coordinating technology initiatives, and ensuring a high level of IT service delivery.

The successful candidate will provide technical support across hardware, software, networking, and cloud-based technologies while assisting with IT projects, asset management, system maintenance, and user training.

Key Responsibilities

Technical Support

• Provide first and second-level technical support for hardware, software, systems, and network-related issues.
• Troubleshoot and resolve technical incidents, escalating when necessary.
• Install, configure, and maintain desktops, laptops, mobile devices, and business applications.
• Respond to service desk tickets and ensure timely issue resolution.
• Perform root cause analysis on recurring incidents and recommend improvements.

IT Operations & System Administration

• Support and maintain Microsoft 365, Entra ID, Intune, and related technologies.
• Perform routine system maintenance, updates, backups, and security checks.
• Monitor system, network, and application performance to proactively identify issues.
• Assist in implementing and maintaining IT security policies and procedures.
• Leverage PowerShell, Python, or other scripting tools to automate routine tasks and improve efficiency.

Project Coordination

• Assist with the planning, coordination, and execution of IT projects.
• Track project milestones, timelines, and deliverables.
• Collaborate with internal stakeholders to support project success.
• Prepare documentation, status updates, and reports as required.

Asset & Inventory Management

• Maintain accurate records of IT assets, hardware, software, and licenses.
• Support equipment procurement, deployment, and disposal processes.
• Conduct regular inventory audits and ensure compliance with company standards.

User Training & Documentation

• Provide training and guidance to employees on IT systems and applications.
• Develop and maintain user guides, knowledge base articles, and technical documentation.
• Support onboarding and IT orientation activities for new employees.

Requirements

Education & Experience

• Bachelor's degree in Information Technology, Computer Science, or equivalent practical experience.
• 3-5 years of experience in a technical support, systems administration, or IT coordination role.
• Experience troubleshooting hardware, software, networking, and end-user computing environments.
• Experience supporting enterprise Microsoft environments.

Technical Skills

• Microsoft 365 Administration
• Entra ID (Azure AD)
• Microsoft Intune
• Windows Operating Systems
• Microsoft Office Suite
• Hardware & Software Support
• Network Troubleshooting
• VMware
• Veeam Backup Technologies

Preferred Qualifications

• ITIL Certification or similar industry certification.
• Experience coordinating IT projects and technology rollouts.
• Knowledge of IT security best practices and compliance requirements.
• Experience with scripting and automation using PowerShell, Python, or Bash.

Skills & Competencies

• Strong troubleshooting and analytical abilities.
• Excellent communication and customer service skills.
• Ability to work independently and collaboratively.
• Strong organizational and time-management skills.
• Proactive approach to problem-solving and continuous improvement.

Why Apply?

This is an excellent opportunity to join a growing technology team and gain exposure to a broad range of IT disciplines, including user support, cloud technologies, systems administration, project coordination, and IT operations.

For more information, please contact Stelvio Group.