Information Technology Desktop Support

We’re seeking a personable, hands-on IT Support Technician to join a dynamic, fast-paced technology environment in New York City. This role is ideal for someone who enjoys troubleshooting, helping people, and being the go-to resource for day-to-day IT needs.

You'll provide Level 1 and Level 2 technical support, assist with employee onboarding, manage hardware and software issues, and ensure employees have the tools and access they need to be successful. We're looking for someone who brings a strong customer-service mindset, a proactive attitude, and the ability to thrive in a collaborative, energetic office environment.

Key Responsibilities

• Provide onsite IT support for the New York office and remote assistance to employees across the US.
• Troubleshoot day-to-day hardware, software, connectivity, and application issues.
• Configure, deploy, and maintain laptops and other equipment for new and existing employees.
• Support IT onboarding and offboarding, including device setup, account provisioning, and access management.
• Handle password resets, multifactor authentication, permissions, and login issues.
• Troubleshoot applications including Okta, Workday, Slack, Google Workspace, Zoom, and Salesforce.
• Manage and resolve IT tickets using Jira, ensuring timely follow-up and accurate documentation.
• Support Windows and macOS devices, including software installations, updates, and basic endpoint security.
• Assist with office technology, including Wi-Fi, printers, conference rooms, and meeting equipment.
• Escalate complex technical issues as needed while maintaining ownership of user requests.

Qualifications

• 2+ years of experience in IT support, help desk, desktop support, or a related technical support role.
• Hands-on experience troubleshooting Windows and macOS devices.
• Familiarity with identity and access management tools such as Okta.
• Experience supporting workplace applications such as Slack, Google Workspace, Zoom, and Workday.
• Knowledge of ticketing systems such as Jira or similar platforms.
• Understanding of laptop provisioning, user account administration, password resets, and basic networking.
• Experience with MDM tools such as Jamf or JumpCloud is a plus.
• Strong communication skills and the ability to support users with varying levels of technical knowledge.
• Highly organized, resourceful, and comfortable managing multiple requests in a fast-paced environment.
• A positive, approachable personality with a genuine interest in helping others.