Information Technology Engineer

Job Summary

The IT Engineer is responsible for providing technical support and maintaining IT infrastructure, systems, networks, and end-user devices at construction project sites. The role ensures the availability, reliability, and security of IT services to support daily project operations, business continuity, and employee productivity. The IT Engineer coordinates with Head Office IT, project teams, internet service providers, and external vendors to resolve technical issues and ensure compliance with company IT policies, cybersecurity standards, and operational requirements.

Key Responsibilities

• Provide first- and second-level IT support to project staff, including troubleshooting hardware, software, operating systems, laptops, desktops, printers, and other IT equipment.
• Install, configure, maintain, and troubleshoot computers, operating systems, business applications, and IT peripherals.
• Monitor and maintain site network infrastructure, including LAN, Wi-Fi, internet connectivity, switches, routers, and network cabling.
• Support Microsoft 365 applications, Outlook, Microsoft Teams, user accounts, access permissions, and other corporate IT systems.
• Coordinate with Head Office IT to manage user onboarding, offboarding, account provisioning, access rights, and IT service requests.
• Diagnose and resolve IT incidents promptly, ensuring minimal disruption to project operations and employee productivity.
• Manage IT support tickets, prioritize requests according to operational requirements, and maintain accurate records of incidents and resolutions.
• Maintain IT asset inventories, equipment allocation records, warranty information, and hardware maintenance schedules.
• Coordinate with internet service providers, hardware suppliers, software vendors, and service contractors to resolve technical issues and maintain service availability.
• Support the implementation and maintenance of IT infrastructure, including network equipment, wireless access points, CCTV, access control, and other approved site technology systems, as required.
• Implement and maintain IT security measures, including antivirus protection, endpoint security, access controls, software updates, and cybersecurity procedures.
• Ensure compliance with company IT policies, information security requirements, data protection procedures, and applicable regulatory standards.
• Perform routine inspections, preventive maintenance, system updates, and troubleshooting to maintain the reliability of IT equipment and services.
• Support IT equipment procurement by providing technical specifications, assessing requirements, and coordinating installation and configuration.
• Prepare IT status reports, asset reports, incident summaries, and other operational documentation as required.
• Provide technical guidance to employees on IT systems, cybersecurity awareness, and proper use of company equipment.
• Coordinate IT requirements for new project offices, site mobilization, employee deployment, and project demobilization.
• Support business continuity and disaster recovery procedures in coordination with the Head Office IT team.
• Perform site visits and provide on-site technical support as required by project operational needs.
• Perform any additional duties assigned by the IT Manager or IT Head.

Qualifications & Experience

• Bachelor's Degree or Diploma in Information Technology, Computer Science, Computer Engineering, Network Engineering , or a related discipline.
• Minimum 2 years of relevant IT experience .
• Previous experience in the construction industry or on construction projects is mandatory .
• Saudi national preferred/required , subject to the company's Saudization requirements and approved recruitment criteria.
• Good command of English , both written and spoken.
• Practical experience in IT support, hardware and software troubleshooting, network administration, and end-user support.
• Working knowledge of TCP/IP, LAN/WAN, Wi-Fi, routers, switches, DNS, DHCP, and basic network troubleshooting.
• Experience supporting Microsoft Windows, Microsoft 365, Outlook, Microsoft Teams, and user account administration.
• Familiarity with IT asset management, warranty tracking, ticketing systems, and IT service management procedures.
• Knowledge of cybersecurity fundamentals, endpoint protection, access management, and IT security best practices.
• CCNA, CompTIA Security+, or equivalent certifications are preferred.
• Experience supporting construction site offices, project teams, consultants, and subcontractors is highly desirable.
• Ability to work independently at project sites and coordinate effectively with Head Office IT and other departments.

Skills & Competencies

• Strong technical troubleshooting and problem-solving skills.
• Good knowledge of network infrastructure, IT systems, and end-user computing.
• Strong communication and customer service skills.
• Effective time management, prioritization, and incident resolution capabilities.
• Ability to work under pressure and respond to urgent project requirements.
• Strong coordination and teamwork skills across project and corporate departments.
• High level of accountability, initiative, and attention to detail.
• Ability to maintain accurate technical documentation and IT asset records.
• Commitment to cybersecurity, information confidentiality, and company IT policies.
• Willingness to work on construction sites and support operational requirements as needed.

Work Environment

• Based primarily at construction project sites in the Kingdom of Saudi Arabia, with coordination and support from the Head Office IT Department as required.
• Close collaboration with Project Managers, Project Engineers, Planning, HR, Procurement, HSE, Administration, consultants, subcontractors, and other project personnel.
• Regular interaction with Head Office IT, internet service providers, equipment suppliers, and external technology vendors.
• Dynamic, fast-paced, and deadline-driven environment supporting construction site operations, project mobilization, and day-to-day business continuity.
• May require travel between project locations and on-site attendance outside routine hours to address critical IT incidents or operational requirements.