Information Technology Executive

About Empor

Empor is a B2B marketing and CXO engagement company working with global technology brands to design and deliver high-impact campaigns and events. Our operations are driven by tele-calling, CRM systems, marketing tools, and campaign execution platforms.

As we scale, we are looking for someone who can own, manage, and strengthen our entire business technology layer .

Key Responsibilities

• Manage and optimize tele-calling infrastructure, including Tata Teleservices, and troubleshoot call connectivity issues, number spamming or flagging, agent-level challenges, call routing, and dialing performance.
• Provide end-to-end technical support for business applications, telemarketing systems, CRM platforms, campaign execution tools, email and WhatsApp platforms, and internal systems.
• Support and maintain business and campaign technology platforms, including MassMailer, Stripo, WhatsApp Business API (WABA), RCS, SMS tools, landing page platforms, and Salesforce from a systems administration perspective.
• Act as the first point of contact for technology-related issues, diagnosing problems, resolving technical failures, managing access requests, and coordinating with relevant teams or vendors when required.
• Provide technical support to remote tele-calling teams across locations, troubleshoot connectivity and system setup issues, minimize downtime, and develop simple SOPs for recurring problems.
• Coordinate with technology and telecom vendors, including Tata Teleservices and SaaS providers, to resolve issues, monitor service quality, review billing, and improve service efficiency.
• Monitor usage, performance, and costs across technology platforms, identify inefficiencies, and recommend opportunities for cost optimization.
• Oversee cloud storage and data management systems, including Azure, SharePoint, and servers, ensuring structured storage, appropriate access permissions, regular backups, and basic disaster recovery readiness.
• Maintain system-level access controls and security practices, identify risks related to data access or tool misuse, and coordinate with relevant teams to support existing security solutions such as CrowdStrike.
• Collaborate with the IT Manager on day-to-day IT support, internal system maintenance, user access issues, and troubleshooting.
• Identify gaps in existing systems and workflows and implement practical improvements, integrations, and automation to reduce manual effort and improve operational efficiency.
• Maintain basic system documentation, troubleshooting guides, usage records, and reports to support consistent and efficient technology operations.

Required Experience and Skills

• 2–5 years of experience in IT systems, business applications, operations technology, technical support, or telephony/call-centre technology environments.
• Strong troubleshooting and problem-solving skills across business applications, systems, connectivity, and software tools.
• Familiarity with telephony infrastructure, cloud-based applications, SaaS platforms, CRM systems, and business communication tools.
• Ability to diagnose technical issues, coordinate resolutions, and support users in fast-paced operational environments.
• Experience in vendor coordination, issue escalation, service monitoring, and cost or usage optimization.
• Basic understanding of data handling, reporting, system access management, and data backup practices.
• Strong ownership, accountability, communication, and coordination skills, with the ability to work independently and manage multiple priorities.
• Experience supporting remote teams or distributed operations would be an advantage.

Good to Have

• Basic exposure to Microsoft Azure, AWS, SharePoint, or server administration.
• Familiarity with email marketing and campaign execution platforms, WhatsApp Business API, RCS, and SMS systems.
• Understanding of information security practices and endpoint security tools such as CrowdStrike.
• Relevant certifications in IT support, cloud fundamentals, or security, such as CompTIA Security+ or CEH.
• Experience improving operational workflows through system integrations, automation, or process standardization.