Information Technology Field Technician

Company Description Allcargo Logistics is one of India’s leading express logistics and supply chain management providers, offering seamless end-to-end solutions supported by advanced digital tools and technology. With over three decades of experience, the company serves retail, MSME, and enterprise customers across 100% of India’s PIN codes through surface and air express services and consultative logistics. As part of the Allcargo Group, it delivers integrated capabilities across international supply chain, CFS-ICD operations, logistics parks, and other connected logistics services. Allcargo Logistics follows a digital-first approach, using enterprise-wide ERP platforms, digital payment solutions, and the Genie WhatsApp chatbot to enable swift, safe, and reliable deliveries. The organization is guided by strong ESG principles and is committed to building a sustainable, future-ready logistics ecosystem.

Role Description The Information Technology Field Technician is a full-time, on-site role based in Chennai. This role involves providing hands-on technical support for desktop computers, printers, and related hardware at various company locations, ensuring minimal downtime and smooth operations. The technician will diagnose and troubleshoot hardware and software issues, perform computer repairs and upgrades, install and configure devices, and maintain inventory of IT equipment. The role also includes coordinating with centralized IT teams, documenting issues and resolutions, and supporting users with basic training and guidance on systems and tools. The technician is expected to follow company IT policies, adhere to safety standards, and deliver responsive, customer-oriented support to internal stakeholders.

Qualifications

• Technical Support and Troubleshooting skills to diagnose and resolve user issues efficiently.
• Hands-on experience with Desktop Computers and Computer Repair, including installation, configuration, and maintenance.
• Printer Support skills covering setup, connectivity, and repair of printers and related peripherals.
• Knowledge of operating systems (Windows preferred) and basic networking concepts (LAN, Wi-Fi, IP addressing).
• Ability to work on-site in Chennai, travel between locations if required, and manage tasks independently.
• Strong customer service orientation, communication skills, and the ability to document work clearly.
• Diploma or degree in Information Technology, Computer Science, or related field; relevant certifications (e.g., CompTIA A+, hardware/networking courses) are an advantage.
• Experience in field support or logistics/warehouse environments is beneficial.