Information Technology Field Technician

Job Title: End User Computing (EUC) & Field IT Support Technician

Location: Curaçao

Work Arrangement: On-site, with travel to local store locations

Employment Type: Full-Time

About the Role We are looking for a proactive and customer-oriented End User Computing (EUC) & Field IT Support Technician to provide on-site technical support across Curaçao. In this role, you will serve as the local IT support resource, assisting with end-user devices, troubleshooting hardware and software issues, and maintaining retail IT equipment, including self-service kiosks and point-of-sale (POS) systems. You will collaborate with remote IT support teams to resolve technical issues, perform hardware replacements, and ensure the smooth operation of IT equipment across multiple locations.

Responsibilities

• Key Responsibilities

End User Computing Support

• Provide on-site technical support for laptops, desktops, monitors, printers, mobile devices, and other IT peripherals.
• Install, configure, and troubleshoot operating systems, business applications, and end-user devices.
• Support Windows 10/11, macOS, Microsoft 365, and basic network connectivity.
• Coordinate hardware repairs, replacements, and warranty services with external vendors.

Field Support & Retail IT Equipment

• Travel to store locations across Curaçao to install, inspect, maintain, and troubleshoot IT equipment.
• Support self-service kiosks, POS peripherals, touchscreens, receipt printers, card readers, and related hardware.
• Perform hardware replacements, cable connections, equipment reboots, and other hands-on troubleshooting activities under remote technical guidance.
• Assist remote infrastructure teams with basic network checks, cable patching, and verification of routers, switches, and wireless access points.
• Respond to urgent technical issues that may affect store operations.

Ticketing & IT Asset Management

• Record and update incidents, service requests, and maintenance activities in the IT Service Management (ITSM) system.
• Maintain accurate inventories of IT equipment, spare parts, and replacement devices.
• Follow company IT security policies and procedures for device installation, configuration, and disposal.
• Provide clear updates to remote technical teams and local users regarding issue resolution.

Qualifications

Qualifications & Requirements

• 1–3+ years of experience in IT Help Desk, Desktop Support, End User Computing, Field IT Support, or a similar technical role.
• Hands-on experience troubleshooting laptops, desktops, printers, and IT peripherals.
• Good knowledge of Windows 10/11 and standard business applications.
• Basic understanding of networking concepts, including LAN/WAN, Wi-Fi, DHCP, DNS, and physical cabling.
• Ability to follow technical instructions and collaborate effectively with remote IT support teams.
• Strong customer service, communication, and problem-solving skills.
• Good organizational skills and the ability to manage multiple service requests.

Required Skills

Additional Requirements

• English proficiency is required for communication with regional and global IT teams.
• Knowledge of Papiamentu, Dutch, and/or Spanish is an advantage.
• Valid driver's license and reliable transportation, or willingness to use an approved company vehicle, to travel between locations.
• Flexibility to respond to occasional urgent support requests.
• Ability to handle and transport IT equipment and perform hands-on work, including bending, kneeling, and working under desks or around equipment.

Preferred Skills

Preferred Qualifications

• CompTIA A+, Network+, or an equivalent technical certification or diploma.
• Previous experience supporting retail environments, POS systems, self-service kiosks, or store IT infrastructure.
• Experience working with remote L2/L3 technical support teams.

What We're Looking For We are seeking a dependable, hands-on IT professional who enjoys solving technical problems, supporting end users, and working independently across multiple locations. The ideal candidate combines practical hardware troubleshooting skills with strong communication and a customer-focused approach.