Information Technology Help Desk

About the Company

Teleperformance is looking for a motivated and tech-savvy IT Help Desk Specialist to join our dynamic IT team. If you are passionate about technology, problem-solving, and providing technical support, this is your opportunity to grow your career within a global leading company.

Responsibilities:

• Provide first-level technical support for employees regarding hardware, software, and network-related issues
• Troubleshoot and resolve IT problems efficiently through phone, email, remote access, or in-person support Install, configure, and maintain desktops, laptops, printers, scanners, and other IT equipment
• Support Microsoft Windows operating systems and Microsoft Office applications Handle user account creation, password resets, access permissions, and email configurations
• Diagnose hardware/software faults and escalate complex issues when needed
• Maintain and monitor IT inventory, systems, and devices
• Respond to help desk tickets and ensure timely issue resolution according to SLA standards
• Assist in onboarding new employees by setting up workstations, systems, and required software
• Document technical issues, troubleshooting steps, and resolutions accurately
• Ensure smooth network connectivity and basic troubleshooting for LAN/Wi-Fi issues
• Perform routine maintenance and updates for systems and devices

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or any related field
• 6 months to 1 year of experience in IT Help Desk, Desktop Support, or Technical Support

Required Skills:

• Good knowledge of Windows OS, Microsoft Office 365, and Outlook
• Basic understanding of networking concepts such as TCP/IP, DNS, DHCP, LAN/WAN
• Familiarity with Active Directory and user management is a plus
• Experience with remote desktop tools and ticketing systems is preferred
• Strong troubleshooting and analytical skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and handle multiple tasks efficiently
• Customer-oriented mindset with strong problem-solving abilities
• Good command of English is required

Preferred Skills:

• Experience with remote desktop tools and ticketing systems is preferred

Benefits:

• Competitive salary package
• Medical & social insurance
• Career growth and development opportunities
• Professional and multinational work environment
• Continuous learning and hands-on technical exposure
• Seniority Level
• Entry level

Skills

• Analytical SkillsLocal Area Network (LAN)Computer ScienceCommunicationService-Level
• Agreements (SLA)SAP FIDomain Name System (DNS)Remote DesktopTransmission Control Protocol (TCP)