Information Technology Help Desk

Level 1 Help Desk Support Technician (Contract)

Location: Onsite

Duration: 6 Month Contract to hire (Potential Extension)

Start Date: Immediate

M-F: 7am – 9pm EST

Weekends: 9am – 9pm EST (can work remote)

Overview

Day to day:

• Printers and Outlook – most common issues to troubleshoot
• 35-40 tickets per day – mix of phone/email/chat interactions (no in person support)

1-2 years of experience (mix of certification/experience)–

Technical acumen & customer service equally important

Wants someone that:

• uses logic in problem solving
• has technical acumen
• assessing variables and eliminating variables
• resourcefulness and actual thought/problem solving
• volume experience helps fast paced environments work – 8k interactions per month for whole team
• Outlook troubleshooting

Plus:

• ServiceNow exp
• Basic networking – CompTIA A+