Information Technology Help Desk Support

Title: IT Support

Location: Greensburg, PA

Duration: 90 days Temp to Hire role

Shift: M-F 8a-5p for 45 days then M/W/F 8a-5p Tues/Thurs 10a-7p

Note: Those Candidates who can work on W2 basis without any sponsorship are encouraged to apply.

Job Description:

• The IT Specialist serves as a frontline technical support resource for corporate infrastructure and enterprise applications.
• This role provides hands-on and remote technical support to internal customers while ensuring compliance with corporate policies, security standards, and IT best practices.
• The IT Specialist partners closely with operations, Shared Services, and vendor teams to maintain reliable, secure, and efficient technology services across office and distribution center environments.
• Success in this role requires strong customer service, clear communication, disciplined documentation, and the ability to prioritize and coordinate work across multiple stakeholders and locations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Core responsibilities account for significant portions of time and include, but are not limited to:
• Analyze, resolve, document, and communicate outcomes for assigned incidents and service requests using the approved ITSM tool and intake channels.
• Provide timely and professional technical support for end users, escalating unresolved issues to appropriate internal teams while maintaining ownership and communication.
• Install, configure, maintain, and troubleshoot end-user hardware and software both on-site and remotely in accordance with Company standards and security policies.
• Support audio/visual, conferencing, and computing needs for meetings at assigned locations.
• Assist with the planning, deployment, testing, installation, training, onboarding, and documentation of technical solutions.
• Manage technology lifecycle activities related to employee events including new hires, terminations, transfers, equipment refreshes, and access changes.
• Partner with Distribution Center Operations teams during peak shipping hours to support technical equipment needs such as printer maintenance, returns (RMA), and repairs.
• Track and manage IT asset inventory, including spare parts and equipment stock levels.
• Coordinate and oversee vendor repair and maintenance activities, ensuring work quality, functional validation, and proper documentation.
• Support change management processes and adhere to approved procedures for all technology modifications.
• Maintain clean, organized IT work areas and ensure all spaces are kept clear of clutter, obstructions, and potential safety hazards.
• Perform other duties as assigned by the manager.

RELATIONSHIPS

Internal:

• All internal end users (on-site and remote) across corporate offices and distribution centers
• IT Shared Services and application support teams.

External:

• IT vendors and service providers supporting laptops, printers, alarms, badging systems, conferencing equipment, network devices, UPS, and display technologies.

MINIMUM QUALIFICATIONS:

• Minimum of 5 years of hands-on experience supporting enterprise IT technologies
• Demonstrated experience with:
• Windows desktop environments (configuration, deployment, and troubleshooting)
• PC hardware installation, configuration, and repair
• General troubleshooting of desktops and peripherals
• Mobile devices (iOS, Android smartphones, tablets)
• Microsoft Office applications
• Ability to travel locally (approximately 5%)