Information Technology Helpdesk Engineer

Preferred candidate profile

• Prior experience supporting hotels remotely from an offshore service desk, BPO hospitality process, or hotel centralized service center.

• Familiarity with hospitality platforms: Opera / Opera Cloud PMS, Micros / Simphony POS, HotSOS, Quore, Knowcross, Alice, Sonifi, Enseo, Roomnet, Salto/Assa Abloy/Onity/Saflok/Ving door lock systems, Kipsu. • Experience coordinating with US-based ISPs, OEMs, and field-service vendors (Comcast Business, Spectrum, AT&T, Cox, Single Digits, Deep Blue, Hotel Internet Services, etc.).

• Certifications: Microsoft Fundamentals (MS-900/AZ-900), CCNA, Aruba/Ruckus/Meraki associate-level, ITIL v4 Foundation.

• Understanding of PCI-DSS basics as applied to hotel POS and payment environments.

• Additional language ability (Spanish, French) is a plus for guest interaction.