Information Technology Helpdesk Engineer

Company Overview:

Online PSB Loans (OPL Innovate) is a digital credit infrastructure and fintech company focused on transforming Indias lending ecosystem through technology, automation, and innovation. The company provides an end-to-end digital platform that enables seamless loan processing for MSMEs, retail borrowers, banks, and financial institutions.

Leveraging AI, analytics, and automation, OPL delivers solutions such as PSB Loans in 59 Minutes, Jan Samarth, and GST Sahay, helping improve credit assessment, reduce turnaround time and support financial inclusion across India.

Website: https://www.oplinnovate.com

Location: Ahmedabad (On-Site)

Position: IT Helpdesk Engineer

Job Description

Helpdesk engineer with minimum 3+ years of experience working in IT Company.

Roles & Responsibilities

• To configure, install, support and maintain IT hardware and software - PCs,laptops, desk, mobile phones, VoIP, printer/copiers, Windows/Linux operating systems, applications software Basic networking skills to include TCP/IP, DNS, WINS and DHCP with exposure to desktop network connectivity diagnostics and troubleshooting (LAN, WAN, VPN)

• Coordinates with employees to plan and implement software upgrade actions and OS installation.

• Responsible for Helpdesk Support on desktop software & hardware and work with service providers in case of hardware failure.

• To follow up procurement & delivery of hardware/software that are required by users.

• Day to day management of the helpdesk - dealing with cases from inception to completion.

Qualification

A bachelor's degree or diploma in Information Technology, Computer Science, Electronics, or a related field

Mandatory Skills

Technical Helpdesk

Desirable Skills

Help Desk Engineer | Linux Troubleshooting | Windows Troubleshooting | Microsoft Intune

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