Information Technology Infrastructure Administrator

Job Description IT Infrastructure Administrator

Company Profile:

ATS Services is a leading service provider in the Indian BFSI Industry. We inculcate a work environment that promotes diversity, embraces change and provides leadership opportunities. We provide consulting, services and IT solutions to our customers in the areas of credit & risk, risk analytics, development of scorecards and segmentation models, collections for retail and B2B Customers, Insurance retention and a variety of IT solutions in the areas of credit MIS, business intelligence and business process consulting and automation.

Job Title: IT Infrastructure Administrator
Experience: 8–10 Years
Industry: Insurance / Banking / BPO
Location: Faridabad
Department: IT / Infrastructure
Employment Type: Full-Time

About the Role

We are looking for an experienced IT Infrastructure Administrator to manage and maintain the organization’s IT infrastructure, including LAN, WAN, routers, switches, Wi-Fi, servers, desktops, CCTV, network security and DevOps-related infrastructure. The ideal candidate should have strong hands-on experience in managing IT infrastructure in a Banking, Insurance, BPO, or similar environment.

Key Responsibilities

1. Manage and maintain LAN/WAN infrastructure, switches, routers, firewalls, and Wi-Fi networks.
2. Monitor network performance, connectivity, bandwidth, and troubleshoot network-related issues.
3. Administer and maintain Windows/Linux servers, including user access, backups, storage, and system health.
4. Manage desktop, laptop, printer, scanner, and other IT hardware.
5. Handle installation, configuration, troubleshooting, and maintenance of IT systems and infrastructure.
6. Manage CCTV systems, NVR/DVR, access control, and other physical security infrastructure.
7. Monitor IT infrastructure to ensure high availability, security, and business continuity.
8. Manage Active Directory, DNS, DHCP, Group Policies, user accounts, and access permissions.
9. Coordinate with internet service providers, OEMs, vendors, and other technology partners.
10. Support DevOps infrastructure, including basic administration of Git, Docker, CI/CD environments, and cloud infrastructure.
11. Implement and monitor backup, disaster recovery, antivirus/endpoint security, and patch management.
12. Maintain IT asset inventory, infrastructure documentation, network diagrams, and configuration records.
13. Ensure compliance with IT security policies, audit requirements, and industry-specific controls applicable to Banking, Insurance, and BPO environments.
14. Provide technical support for infrastructure-related incidents and ensure timely resolution as per SLA.
15. Participate in infrastructure upgrades, new office setups, system migrations, and IT projects.
16. Maintain proper documentation of incidents, changes, configurations, and preventive maintenance activities.

Required Skills & Technical Expertise

• 8–10 years of hands-on experience in IT Infrastructure Administration.
• Strong knowledge of LAN/WAN, TCP/IP, VLAN, VPN, routing, switching, and Wi-Fi.
• Experience with Cisco/HP/Aruba or similar network devices.
• Strong knowledge of Windows Server and Active Directory; Linux administration is an added advantage.
• Experience with firewalls, network security, endpoint security, and monitoring tools.
• Hands-on experience in desktop/laptop hardware and troubleshooting.
• Experience managing CCTV, NVR/DVR, biometric/access control systems.
• Knowledge of backup solutions, disaster recovery, and business continuity.
• Working knowledge of DevOps tools such as Git, Docker, Jenkins/GitLab CI/CD, and basic cloud platforms.
• Strong troubleshooting and incident-management skills.
• Good vendor and stakeholder management skills.

Preferred Qualifications

Bachelor's degree in Computer Science, IT, Engineering, or a related field.

Certifications such as CCNA, CCNP, Microsoft, Linux, AWS/Azure, or ITIL will be an advantage.

Experience in Banking, Insurance, BPO, Contact Centre, or other highly regulated environments will be preferred.

Key Competencies

Infrastructure Management | Network Administration | Server Administration | IT Security | Troubleshooting | DevOps Support | CCTV & Physical Security | Vendor Management | IT Asset Management | Business Continuity

Ideal Candidate: A technically strong infrastructure professional who can independently manage day-to-day IT operations, troubleshoot critical infrastructure issues, coordinate with vendors, and ensure stable, secure, and uninterrupted IT services across the organization.

Email cv to [email protected]