Information Technology Infrastructure Manager

***W2 ONLY, NO C2C***

**This position is located in Indianapolis, IN - Onsite 5 days a week**

Job Description

We are seeking a hands-on Infrastructure Manager with previous management experience to lead the operation, security, and continuous improvement of an enterprise technology environment spanning servers, cloud, networking, storage, backup and recovery, and identity management.

Responsibilities include the following:

• Infrastructure Operations & Reliability — 25%
• Network, Systems & Cloud Administration — 20%
• Infrastructure Security, Business Continuity & Disaster Recovery — 20%
• Team Leadership & Service Management — 15%
• Infrastructure Planning, Projects & Vendor Management — 15%
• Documentation, Standards & Continuous Improvement — 5%

Expectations:

• Knowledge of and commitment to the organization's core mission.
• Adheres to policies and procedures.
• Shows courtesy and respect in interactions with fellow employees, subordinates, and supervisors.
• Excellent communication and interpersonal skills.
• Demonstrated ability to be self-motivated and able to work independently with colleagues throughout the organization and in the community.
• Maintain a secure, reliable, stable, and highly available technology infrastructure that supports the organization's operations.
• Demonstrate strong ownership and accountability for infrastructure performance and service delivery.
• Balance long-term infrastructure strategy with the ability to respond effectively to immediate operational needs.
• Proactively identify risks and address concerns before they significantly impact operations.
• Communicate technical information clearly to both technical and non-technical audiences.
• Demonstrate sound judgment when prioritizing competing needs, incidents, projects, and resources.
• Maintain appropriate documentation and ensure institutional knowledge is not dependent upon a single individual.
• Develop infrastructure team members and establish appropriate cross-training and succession of technical knowledge.
• Build collaborative relationships across IT and throughout the organization.
• Demonstrate professionalism, integrity, confidentiality, and responsible stewardship of the organization's resources.
• Maintain appropriate availability during critical incidents, outages, upgrades, and other events that may occur outside normal business hours.
• Support a culture of continuous improvement, service, accountability, and collaboration.

Required Qualifications:

• Bachelor's degree in Information Technology, Computer Science, Information Systems, Network Engineering, Cybersecurity, or a related field, or an equivalent combination of education and relevant professional experience.
• 5 or more years of progressively responsible experience supporting enterprise technology infrastructure.
• Demonstrated experience with multiple infrastructure areas such as networking, servers, virtualization, cloud technologies, storage, backup/recovery, identity management, and enterprise systems.
• Experience administering or supporting Microsoft enterprise technologies and/or comparable enterprise infrastructure platforms.
• Experience with infrastructure monitoring, patching, backup, disaster recovery, and system lifecycle management.
• Demonstrated understanding of cybersecurity principles and infrastructure security practices.
• Experience troubleshooting complex infrastructure and systems issues.
• Demonstrated ability to manage projects, priorities, deadlines, and competing operational demands.
• Strong analytical, problem-solving, organizational, and decision-making skills.
• Strong written and verbal communication skills, including the ability to communicate effectively with technical and non-technical stakeholders.
• Ability to respond to critical infrastructure incidents outside normal business hours when necessary.

Preferred Qualifications:

• Master's degree in Information Technology, Computer Science, Information Systems, Cybersecurity, Business Administration, or a related field.
• Experience managing or providing leadership to infrastructure, network, systems, or cloud professionals.
• Experience supporting a complex, multi-building or multi-site technology environment.
• Experience with Microsoft Azure, Microsoft 365, Active Directory/Entra ID, virtualization technologies, enterprise networking, and cloud infrastructure.
• Experience with infrastructure automation and scripting technologies such as PowerShell or similar tools.
• Experience developing and testing disaster recovery and business continuity plans.
• Experience with IT service management practices, change management, and incident management.
• Experience managing technology vendors, contracts, licensing, and infrastructure budgets.
• Relevant professional certifications such as Microsoft Azure, Cisco, CompTIA, VMware, ITIL, or comparable infrastructure/cloud certifications.
• Experience developing infrastructure roadmaps, lifecycle replacement plans, and multi-year technology strategies.