JMAN Group

ABOUT JMAN:
<ul>
<li>JMAN Group is a growing technology-enabled management consultancy that empowers organizations to create value through data.</li>
<li>Founded in 2010, we are a team of 600+ consultants based in London, UK, and a team of 450+ engineers in Chennai, India. Having delivered multiple projects in the US, we are now opening a new office in New York to help us support and grow our US client base.</li>
<li>We approach business problems with the mindset of a management consultancy and the capabilities of a tech company. We work across all sectors, and have in depth experience in private equity, pharmaceuticals, government departments and high-street chains.</li>
<li>Our team is as cutting edge as our work. We take pride for ourselves on being great to work with – no jargon or corporate-speak, flexible to change and receptive of feedback.</li>
<li>We have a huge focus on investing in the training and professional development of our team, to ensure they can deliver high quality work and shape our journey to becoming a globally recognized brand. The business has grown quickly in the last 3 years with no signs of slowing down.</li>
</ul>
Why work at JMAN
Our vision is to ensure JMAN Group is the passport to our team’s future. We want our team to go on a fast-paced, high-growth journey with us – when our people want to do something else, the skills, training, exposure, and values that JMAN has instilled in them should open doors all over the world
Current Benefits
<ul>
<li>Competitive annual bonus</li>
<li>Market-leading private health insurance</li>
<li>Regular company socials</li>
<li>Annual company away days</li>
<li>Extensive training opportunities</li>
</ul>
Key Responsibilities:
IT Management, Operations &amp; Strategy
:
<ul>
<li>Lead end-to-end IT service delivery and operations globally, including infrastructure, networks, hardware lifecycle management, service support, escalations, service catalogues, and SLA governance aligned to business-criticality tiers.</li>
<li>Manage and develop global IT teams, driving consistent service standards, clear ownership, operational excellence, continuous improvement, and automation initiatives.</li>
<li>Partner with business leadership to define and execute technology strategy, ensuring IT initiatives, digital workplace transformation, AI adoption, and emerging technology investments align with organisational objectives and long-term business growth.</li>
<li>Own the IT value narrative, measuring and communicating the business impact of technology through productivity improvements, cost optimisation, risk reduction, operational efficiency, and user enablement metrics.</li>
<li>Manage technology vendors and strategic partnerships, including ISPs, hardware suppliers, software providers, and managed service partners, while supporting budget planning, forecasting, procurement, and investment decisions.</li>
</ul>
Identity, Endpoint &amp; Device Management:
<ul>
<li>Administer Microsoft Entra ID, including conditional access, identity governance, access controls, and identity security improvements.</li>
<li>Manage endpoints via Microsoft Intune for Windows and JAMF Pro for Mac, aligned to global MDM and security policies.</li>
<li>Support and maintain Ninja One RMM across the Windows and Mac fleet.</li>
<li>Administer Microsoft 365 licensing, mailbox and Exchange Online administration, SharePoint, Teams, and related collaboration services.</li>
<li>Manage and optimize Azure-based resources supporting global business operations.</li>
</ul>
Security &amp; Patch Management:
<ul>
<li>Manage and maintain global firewall infrastructure and network security capabilities.</li>
<li>Administer and respond to alerts from Microsoft Defender across endpoint, email, and cloud app security areas.</li>
<li>Own patch management processes for Windows and Mac endpoints via Ninja One, Intune, and JAMF, ensuring compliance with organizational build and security standards.</li>
<li>Lead and support global security initiatives, including SOC2 compliance, vulnerability remediation, risk management, and security governance activities.</li>
</ul>
Compliance &amp; Reporting
<ul>
<li>Maintain accurate asset, license, and compliance records for the local office.</li>
<li>Conduct regular audits of global security posture, IT operations, service delivery, and compliance metrics, providing reporting and recommendations to leadership.</li>
<li>Support governance activities by maintaining clear documentation, audit evidence, remediation tracking, and operational reporting. Business Continuity &amp; Incident Response</li>
<li>Own BCP/DR plans, tabletop exercises, and RPO/RTO definitions.</li>
<li>Lead major incident response — declaration, war-room coordination, RCA, post-incident review.</li>
</ul>
Skills &amp; Qualifications
<ul>
<li>Any bachelor’s degree or a related field, or equivalent industry experience.</li>
<li>Demonstrable hands-on experience with:</li>
<li>Firewall administration and network security</li>
<li>Microsoft 365 / Exchange Online administration</li>
<li>Microsoft Azure</li>
<li>Microsoft Entra ID (Conditional Access, PIM, Identity Governance)</li>
<li>Microsoft Intune (Windows MDM) and JAMF Pro (Mac MDM)</li>
<li>Patch management at scale (Ninja One / Intune / JAMF)</li>
<li>Microsoft Defender suite (Endpoint, Identity, Office 365, Cloud Apps)</li>
<li>Microsoft Purview, DLP, sensitivity labels, and data classification • Microsoft 365 Copilot administration, governance, and adoption</li>
<li>PowerShell, Power Automate, Graph API — for automation at scale</li>
</ul>
Certifications (preferable)
<ul>
<li>Microsoft Certified: Identity and Access Administrator Associate (SC-300), or Endpoint Administrator Associate (MD-102)</li>
<li>ITIL Foundation</li>
</ul>
Soft Skills
<ul>
<li>Proven ability to manage and develop a technical team</li>
<li>Ability communicates effectively, and manage expectations with different leadership, business teams, vendors, end users, etc.</li>
<li>Clear written and verbal communication for cross-time-zone collaboration with London/New York. Executive presence — able to present technology strategy, risks, and outcomes to senior leadership.</li>
</ul>

Information Technology Infrastructure Operations Manager

Information Technology Infrastructure Operations Manager

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