Information Technology Infrastructure Specialist

The Opportunity

As an IT Support & Systems , you'll gain exposure to a broad range of technologies while supporting users across the business. You'll develop practical experience in Microsoft cloud services, endpoint management, networking, cybersecurity, device deployment, and IT operations.

You'll work closely with colleagues from multiple departments, helping to improve technology processes while building the technical and professional skills expected of a modern IT professional.

Key Responsibilities

Technical Support

• Deliver first and second-line technical support to employees across multiple locations.
• Diagnose and resolve hardware, software, networking, and peripheral issues.
• Manage incidents and service requests while maintaining excellent customer service.
• Escalate complex issues appropriately while taking ownership of resolutions.

Cloud & Microsoft 365 Administration

• Assist with Microsoft 365 administration, including Exchange Online, Teams, SharePoint, and OneDrive.
• Provision and deprovision user accounts, licences, and permissions.
• Support identity and access management through Microsoft Entra ID.
• Assist with mailbox management and collaboration tools.

Endpoint Management

• Configure, deploy, and maintain Windows laptops and mobile devices.
• Assist with device lifecycle management and inventory control.
• Support endpoint security, updates, encryption, and compliance.
• Help maintain standardised device builds and deployment processes.

Infrastructure & Networking

• Assist with maintaining local networks, Wi-Fi connectivity, VPN access, and printers.
• Support troubleshooting of connectivity and infrastructure issues.
• Gain exposure to firewalls, switches, routers, and cloud networking concepts.

Cybersecurity

• Support cybersecurity initiatives including endpoint protection, multi-factor authentication, and security awareness.
• Assist with vulnerability remediation and security best practices.
• Help maintain compliance with organisational IT policies.
• Participate in routine security monitoring and documentation.

IT Projects

You'll have the opportunity to contribute to projects such as:

• Microsoft 365 optimisation
• Device refresh and deployment programmes
• Automation using PowerShell and Microsoft Power Platform
• Documentation improvements
• IT asset management
• Process automation
• Business system implementations
• Digital transformation initiatives

AI

• AI-powered workflow automation
• Microsoft Copilot implementation
• Evaluation and deployment of AI tools across the business
• Automation using AI and Power Platform

About You

We're looking for someone who is naturally inquisitive, enjoys solving technical challenges, and is eager to build a career in IT.

You may have recently completed a degree, diploma, apprenticeship, or equivalent qualification in:

• Computer Science
• Information Technology
• Cyber Security
• Software Engineering
• Information Systems
• Network Engineering
• A related technology discipline

Equivalent practical experience or demonstrable personal projects are also welcomed.

Essential Skills

• Strong understanding of Windows 10/11.
• Familiarity with Microsoft 365 applications and cloud services.
• Basic knowledge of networking concepts including TCP/IP, DNS, DHCP, and Wi-Fi.
• Understanding of computer hardware and operating systems.
• Excellent troubleshooting and analytical skills.
• Strong written and verbal communication.
• Excellent organisational skills and attention to detail.
• Ability to prioritise multiple tasks in a fast-paced environment.
• A proactive mindset with a willingness to learn new technologies.

Desirable Skills

Experience with any of the following would be advantageous:

• Microsoft Entra ID (Azure AD)
• Active Directory
• Intune / Microsoft Endpoint Manager
• PowerShell scripting
• Windows Server
• Microsoft Defender
• SharePoint Online
• ITIL Foundation
• ServiceNow, Notion, or similar IT service management and knowledge management platforms
• Networking equipment (Cisco, Ubiquiti, Fortinet, Aruba, etc.)
• Power BI or Microsoft Power Platform
• Basic SQL knowledge

What We Offer

• Real-world experience within a growing healthcare organisation.
• Exposure to enterprise technologies and cloud platforms.
• Mentoring from experienced IT professionals.
• Opportunities to work on meaningful technology projects.
• Continuous learning and professional development.
• A collaborative and supportive working environment.
• Modern office located in Central London.
• Flexible part-time schedule of up to 20 hours per week.

Why Join Virtue Vets?

At Virtue Vets, technology is central to delivering outstanding veterinary care. You'll be joining a forward-thinking organisation where your ideas, curiosity, and technical ability will be valued from day one.

If you're looking for more than a standard internship, one where you'll gain exposure to cloud technologies, cybersecurity, infrastructure, digital transformation, and enterprise IT operations, this is an excellent opportunity to launch your career alongside an experienced and supportive team.

Before you apply

To help you decide whether this role is the right fit, please make sure the following applies to you:

• You already have the unrestricted right to work in the UK. Unfortunately, we are not able to offer visa sponsorship for this role.
• You have the skills and experience needed to succeed in the role. Experience in a startup, scale-up or rapidly growing business is highly valued.
• You are based in, or able to reliably commute to, London. This is an office or clinic-based role, and we do not offer hybrid or remote working.
• Empathy for pets, their owners, and the challenges they face is essential. We're looking for people who genuinely care about improving the lives of pets and who share our ambition to redefine veterinary care.