Information Technology Intern

Who you are

• This internship is ideal for students pursuing information technology, computer science, computer engineering, management information systems, or a related field, and eager to make an impact in the defense tech industry
• Currently enrolled in a Bachelor's or Master's program in Information Technology, Computer Science, Computer Engineering, Management Information Systems, or a related field
• Basic ability to troubleshoot hardware, software, and network issues across desktops, laptops, printers, and mobile devices, with comfort in at least one operating system (Windows, macOS, or Linux)
• Excellent communication with the ability to explain technical issues to non-technical users
• A great customer experience mindset
• Problem-solving mindset with attention to detail and an ability to prioritize tasks
• Familiarity with helpdesk or ticketing systems (e.g., Jira, ServiceNow, Zendesk) is a plus
• Exposure to endpoint or device management (e.g., Microsoft Intune, Jamf, SCCM) is a plus
• Familiarity with identity and directory services (Active Directory, Microsoft Entra ID, Okta) is a plus
• Familiarity with networking concepts: DNS, DHCP, VPN, ethernet, and Wi-Fi troubleshooting is a plus
• Exposure to scripting or automation (PowerShell, Python, or Bash) is a plus
• Exposure to security best practices, including data protection and access control
• Ability to work independently and collaboratively in a fast-paced environment

What the job involves

• We are seeking a talented and organized IT Intern who will support the tools and systems managed by IT Operations
• This is a hands-on experience, which will allow you to apply your academic knowledge in a real-world setting and contribute to the systems and infrastructure in a fast-paced defense technology environment
• Provide support for hardware, software, and network issues, including desktops, laptops, servers, printers, and mobile devices
• Troubleshoot and resolve escalated technical issues, ensuring timely and effective solutions
• Perform routine system maintenance, including software updates, security patches, and backups
• Document and track support tickets using a helpdesk management system, ensuring resolutions are well-documented
• Maintain up-to-date knowledge of emerging IT trends and technologies to provide innovative solutions
• Collaborate with senior IT staff on complex technical projects, migrations, and system upgrades
• Ensure adherence to security best practices, including data protection and access control
• Prolonged periods of sitting at a desk and working on a computer
• Occasional standing and walking within the office
• Manual dexterity to operate a computer keyboard, mouse, and other office equipment
• Visual acuity to read screens, documents, and reports
• Occasional reaching, bending, or stooping to access file drawers, cabinets, or office supplies
• Lifting and carrying items up to 20 pounds occasionally (e.g., office supplies, packages)