Information Technology (IT) Technician

ATTENTION: * Please note all applicants MUST submit an online application on the Gainesville City School System website under the Employment webpage at www.gcssk12.net.

IT (Information Technology) TECHNICIAN

Position Description

The Gainesville City School System does not discriminate on the basis of race, color, religion, sex, national origin, age or disability in any of its employment practices, educational programs, services or activities.

WORK LOCATION: To Be Determined

FLSA STATUS: Non-Exempt

REPORTS TO: Director of Technology Services and Infrastructure

WORK CALENDAR: 235 Days

SALARY SCHEDULE: Certified Specialist Salary Scale

REVISED: February 2020*

SUMMARY: Under the direction of the Director of Technology Services and Infrastructure, performs skilled repair and maintenance of all technology related equipment as well as technical support for all technology related systems. Provides technical support to users including, but not limited to, technical advice on equipment setup and operation, general troubleshooting, and software installation

ESSENTIAL FUNCTIONS

Primary

Under the direction of the Director of Technology Services and Infrastructure, performs skilled repair and maintenance of all technology related equipment as well as technical support for all technology related systems. Provides technical support to users including, but not limited to, technical advice on equipment setup and operation, general troubleshooting, and software installation

1. Install district-standard hardware, software, peripheral and non-computer equipment, and technology upgrades.

2. Troubleshoot and repair or replace client hardware.

3. Maintain accurate reporting of work performed using enterprise-level ticket tracking system.

4. Identify architectural and design issues related to technology.

5. Participate in the research and evaluation of software and hardware based on given parameters.

6. Participate in the development of new specifications for computers, software, and peripherals.

7. Actively participate in inventory management database of hardware and software.

8. Use various client imaging technologies and techniques for operating systems such as Windows and Macintosh Operating System (Mac OS).

9. Maintain competency in current operating systems, desktop computer hardware, and peripherals used in the district.

10. Use logical problem determination skills and procedures to isolate faults in computer and peripheral software, hardware, and communicates and implements the repairs.

11. Assist users in all phases of computer systems.

12. Maintain microcomputer applications, communications, and utility programs.

13. Conform to safety standards, as prescribed.

REQUIRED QUALIFICATIONS:

• Experience with a variety of software
• Experience with TCP/IP
• Experience with LAN/WAN networking
• Previous experience with or training in technology applications
• Proficiency in use of operating systems
• Effective oral and written communication skills
• Organization and planning skills
• Associate's degree (or two (2) years of college) in a technology field
• Bachelor's degree in a technology field preferred
• A+ Certification preferred

PHYSICAL DEMANDS

Medium Work:
Occasionally lifting up to 50 pounds, and/or moving 10-25 pounds frequently.

Heavy Work:
Occasionally lifting up to 75 pounds, and/or frequently moving 25-50 pounds, and/or constantly moving 10-20 pounds.

REQUIRED DUTIES & RESPONSIBILITIES:
Employee must be able to satisfactorily perform each essential function of the position. When appropriate, reasonable accommodations will be provided to afford persons with disabilities an opportunity to perform the essential functions of the position. Employees are expected to attend all required meetings as approved by the supervisor. The incumbent will adhere to the Georgia Professional Standards Commission's Code of Ethics for Educators, all Gainesville City Board of Education policies, administrative regulations, school system procedures, and all other applicable professional performance criteria. Maintenance of criminal history check is required for all employees.

Pay: $37,338.74 - $69,223.94 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Vision insurance

Work Location: In person