Information Technology Manager

IT Specialist / Manager

Company: Main Street Auto

Location: Atlanta Metro Area

About the Role

Main Street Auto is looking for an experienced, hands-on IT Specialist / Manager to assist staff, oversee technology infrastructure, and enhance daily IT operations. This position calls for practical skills in network administration, desktop and device management, technical support, and IT security. The preferred candidate can resolve issues independently, guide technology projects, and speak clearly with employees, vendors, and leadership. We value proven experience, sound judgment, and reliable performance; a college degree is not required.

Key Responsibilities

Network Administration

• Set up, maintain, and fix networks, switches, routers, wireless access points, firewalls, and VPN links.
• Track network performance and availability, address connectivity problems, and apply improvements.
• Work with internet providers and technology vendors to handle outages and support upgrades.
• Keep accurate network records.

Desktop Support and Device Management

• Install, configure, maintain, and fix Windows, macOS, and ChromeOS devices.
• Offer technical help for computers, mobile devices, printers, applications, and conferencing tools.
• Handle device enrollment, software rollout, updates, security rules, and equipment replacement.- Maintain hardware inventory and software licensing records.
• Manage employee onboarding and offboarding, including account access, device setup, and equipment recovery.

Systems Administration and Security

• Administer employee accounts, permissions, and business applications.
• Support Microsoft 365 and Google Workspace environments.
• Manage multifactor authentication, endpoint protection, patching, and access controls.
• Maintain backups and confirm recovery procedures function properly.
• Troubleshoot application issues and coordinate support with software vendors.
• Guide employees in following security practices and using technology effectively.

AI Development and Business Applications

• Apply knowledge of AI fundamentals, capabilities, and limits to practical business needs.
• Identify ways to improve productivity through AI tools and automation.
• Develop or assist with AI-powered workflows, integrations, and internal tools.
• Evaluate AI-generated results for accuracy and usefulness.
• Safeguard company information when implementing and using AI tools.
• Train employees on approved AI applications and workflows.

IT Operations and Management

• Prioritize support requests and resolve recurring technical problems.
• Coordinate IT projects, including network upgrades, device deployments, and system migrations.
• Manage technology vendors, service providers, purchases, and renewals.
• Recommend technology investments and assist with IT budget planning.- Maintain troubleshooting guides, procedures, and technical documentation.
• Keep leadership informed about technology needs, risks, and project progress.

Required Experience

• Hands-on experience in IT support, network administration, systems administration, or IT operations.
• Independent diagnosis and resolution of hardware, software, and network problems.
• Practical support for Windows, macOS, and ChromeOS.
• Deployment and management of desktops, laptops, and mobile devices.
• Administration of user accounts, permissions, and security controls.
• Understanding of AI fundamentals, with practical use or development of AI tools and workflows.
• Coordination of vendors or technology projects.
• Strong organization, follow-through, and communication skills.
• Ability to explain technical issues clearly and offer helpful support to employees with varying technical knowledge.

Preferred Experience

• Ubiquiti UniFi: network configuration, administration, monitoring, and troubleshooting.
• Microsoft Intune: device enrollment, application deployment, compliance policies, and endpoint management.
• Hexnode: device management, configuration, security policies, and remote support.
• Administration of Microsoft 365, Microsoft Entra ID, and/or Google Workspace.
• PowerShell, Python, APIs, or other scripting and automation tools.
• Development of AI assistants, integrations, or automated business workflows.
• Support for multiple business locations and coordination of remote assistance.
• IT purchasing, budget management, or team leadership.

Education and Certifications: Relevant certifications are welcome, but demonstrated technical experience and proven results are the main considerations.