Information Technology Manager

IT Ops Manager

Mostly onsite 4 days onsite per week

£60-80k Base salary + Benefits

Our client is looking for a hands-on, commercially minded IT Operations Manager to take ownership of IT infrastructure, software licensing, vendor management, hardware lifecycle and security compliance within a small growing technology business. As such they are looking for someone who has worked as the main or sole IT Manager in a small company.

Our client develops immersive training solutions for the med-tech, medical device and pharmaceutical industries, with deployments across international sites. This is an opportunity to shape IT operations, strengthen vendor relationships and build scalable processes as the business grows.

Key Responsibilities

• Own IT strategy, infrastructure, software asset management and the full IT equipment lifecycle.
• Assess and onboard technology vendors, manage due diligence and negotiate licensing, royalty renewals and supplier contracts.
• Oversee software licensing, security reviews and integration requirements.
• Provide hands-on IT support, including helpdesk cover, office equipment troubleshooting and penetration-testing support.
• Manage supplier security escalations, enterprise client questionnaires and audit evidence requirements.
• Lead hardware failure investigations, coordinating root-cause analysis with manufacturers across international sites.
• Manage employee onboarding and offboarding, including equipment allocation, recovery and access removal.
• Coordinate logistics for field deployments and support customer service systems.
• Contribute to wider operational projects, including CRM migrations and security certification.

What We’re Looking For

• Proven experience managing IT operations end-to-end, including infrastructure, assets and vendor relationships.
• Strong commercial skills, with experience negotiating licensing agreements and supplier contracts.
• Hands-on experience with hardware lifecycle management and technical troubleshooting.
• Excellent vendor and stakeholder management skills, including security reviews and supplier due diligence.
• A proactive, adaptable approach, comfortable balancing strategic responsibilities with day-to-day IT support.
• The ability to work independently and develop processes in a small growing business.

Desirable: Experience with ISO 27001 certification, SOC 2, enterprise security questionnaires, CRM migrations, international hardware deployments or technology assessment projects.

Extra benefits:

• Private healthcare.
• £250 annual work-from-home budget.
• 25 days’ annual leave plus bank holidays, increasing by one day per year up to 30 days.
• Additional employee perks.

This is an opportunity to take genuine ownership of IT operations, influence commercial decisions and make a tangible impact within an ambitious, internationally focused technology business.