Information Technology Manager

IT Manager

London/Hybrid

The opportunity

Our client is a fast-growing hospitality and leisure brand with an HQ in London and venues across the UK. Since their Series A they’ve been splitting internal IT away from product engineering, and they need a hands-on IT Manager to run it day to day. You’ll be the person staff call when something breaks, and the person who makes sure it doesn’t break again.

What you’ll be doing

• Run Tier 1 and Tier 2 support across HQ and venues, working to agreed service levels
• Own onboarding and offboarding, so access is live on day one and revoked on the last
• Administer Google Workspace, Slack, Notion, Figma and the wider SaaS stack, including SSO and group-based access
• Manage Mac and Windows devices through MDM: enrolment, patching, encryption and asset records
• Enforce baseline security, including MFA, password management, phishing protection and least-privilege access
• Deliver IT readiness for each new venue opening from a repeatable checklist
• Automate repetitive admin with Google Apps Script, Python or similar

What we’re looking for

• 3+ years in hands-on IT, including at least 1 year owning day-to-day IT for a growing business
• Strong Google Workspace admin skills, plus SSO and identity management across a SaaS stack
• MDM experience (Jamf, Kandji, Intune or Google endpoint management) across Mac and Windows
• Solid networking fundamentals: Wi-Fi, VLANs, firewalls, DHCP and DNS
• Experience running a ticketed support queue with clear service levels
• Based in the UK with the right to work, and able to travel regularly to venues

Bonus points if you have

• Multi-site experience in hospitality, retail or events
• Ubiquiti UniFi networking
• Cyber Essentials (or Plus) and GDPR experience
• Exposure to EPOS, inventory or scheduling systems

What’s on offer

• Hybrid working between the London office and venues
• A clearly scoped role: strategy, budget and product engineering sit with other people, so you can focus on running IT well
• A chance to build IT foundations at a business that’s scaling fast