Information Technology Manager – Infrastructure & Services

Key Responsibilities:

IT Infrastructure & Systems Administration

• Oversee hybrid cloud and on-premises infrastructure, enterprise networks, server rooms, and corporate productivity systems.
• Maintain operational resilience through routine testing of disaster recovery, backups, and business continuity plans.

IT Service Delivery, Innovation & Efficiency

• Lead ITSM operations, service escalations, and team development to maintain high support standards.
• Drive operational efficiency by implementing workflow automations and secure enterprise AI tools.

Cybersecurity, Risk & Data Governance

• Enforce security and data protection controls across endpoints, networks, IAM/MFA, SaaS, and AI environments.
• Monitor vulnerabilities, execute timely patching, and direct cyber incident response efforts.

Technology Strategy, Change Management & Vendor Relations

• Build a 1 – 3 years technology roadmap and deliver modernization projects on time and within budget.
• Manage vendor and partner lifecycles, covering RFPs, contracts, SLAs, and performance management.

Requirements:

Education

Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, Management Information Systems, or a related discipline.

Experience

• 8–10 years of hands-on experience in IT infrastructure, network administration, and enterprise systems.
• 3–5 years of IT management or team leadership experience overseeing service delivery and operations.
• Experience supporting multi-site operations, particularly in hospitality, retail, or property management, is advantageous.

Technical Proficiency

• Strong knowledge of Windows Server and Linux environments, Active Directory, virtualization platforms such as VMware and Nutanix AHV, and Microsoft 365.
• Hands-on experience with enterprise networking technologies, including Cisco, Fortinet, Aruba, or equivalent solutions, covering routing, switching, wireless networks, and firewalls.
• Sound knowledge of cybersecurity frameworks and controls, including endpoint detection and response (EDR) and email security gateways.
• Practical experience using secure AI tools, automation scripts, and workflow solutions to streamline IT operations and improve productivity.

Key Attributes and Soft Skills

• Proactive problem-solving: Able to identify risks, weaknesses, and improvement opportunities within the IT environment, and propose and implement practical solutions.
• Adaptability and resourcefulness: Responsive to changing business needs and capable of delivering results by making effective use of available resources.
• Leadership and project management: Able to coordinate across departments, manage vendors, and lead teams through technology projects and digital transformation.
• Languages: Fluent in written and spoken English and Chinese, including Cantonese and/or Mandarin.
• Professional certifications: CISSP, CISM, CCNA/CCNP, ITIL Foundation, PMP, or relevant cloud, cybersecurity, automation, or AI certifications are advantageous.

We offer long-term career prospect and competitive remuneration package to the appointed candidate. Interested parties are invited to click the "APPLY NOW" button and send their applications, quoting job reference number and full resume stating availability, present and expected salary or mail to Group Human Resources Department, Hopewell Holdings Limited, 16/F., Hopewell Centre, 183 Queen’s Road East, Wanchai, Hong Kong.

For more information of the Hopewell Group and our career opportunities, please visit our website www.hopewellholdings.com

Personal data collected will be used for recruitment purposes only.

Applicants not contacted within 8 weeks of applying should consider their applications unsuccessful.