Information Technology Officer

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INFORMATION TECHNOLOGY OFFICER Zambia Sugar Plc, a proud member of the ABF Group and the leading sugar producer in Zambia, is seeking a suitably qualified, detail-driven, proactive, and solutions-oriented individual to join our Twazabuka Project as an Information Technology Officer on a fixed term contract. This position reports to the Project Leader. This is your opportunity to grow in a value-driven organisation that thrives on operational excellence and is committed to being A Great Place to Work.

Key Responsibilities

• Technical Support: Provide timely, onsite IT support for hardware, software, and network-related issues. Diagnose and resolve IT problems to minimize downtime and ensure productivity.
• Infrastructure Maintenance: Maintain and support the site’s IT systems, including servers, workstations, and network connectivity. Ensure data security and compliance with company policies.
• User Training and Assistance: Offer basic IT support to team members to enhance their technical proficiency.
• Develop and maintain user guides and FAQs for common IT procedures.
• Collaboration and Reporting: Coordinate with Zambia Sugar IT department to implement upgrades and updates.
• Monitor and report on IT issues, usage patterns, and potential improvements.
• Technology Management: Manage inventory of IT equipment, ensuring the availability of spare parts and backups.
• Configure new devices and ensure smooth onboarding of team members and subcontractors.

Qualifications And Experience

• Full Grade Twelve (12) certificate.
• Bachelor’s degree or diploma in Information Technology, Computer Science, or a related field.
• Preferably 4+ years of experience in IT support, and preferably in a field or remote environment.
• Proficiency in hardware troubleshooting, networking, and software support.
• Strong problem-solving skills with the ability to work independently.
• Excellent communication and interpersonal skills to support a diverse team.
• Flexibility to adapt to the challenges of working in a rural and project-based environment.

Additional Requirements

• Valid driver’s license and willingness to travel as needed.
• Familiarity with satellite or alternative connectivity solutions is an advantage.
• Availability to work flexible hours and respond to emergencies.
• Suitably qualified applicants must provide certificates verified by the Zambia Qualifications Authority (ZAQA).

Should you be interested in applying for any of the roles, please submit your detailed CV along with copies of relevant qualifications, registrations, and your ID or Passport for the attention of the HR Business Partner. Email your application to [email protected], indicating, for example, “Application – IT Officer” in the subject line.

Closing date for applications is 11th July 2025.

Applicants may be required to complete pre-employment checks (qualification, credit, security, background, and medical assessments) as part of the recruitment process where applicable.

Only shortlisted candidates will be contacted within four weeks of the closing date.

Zambia Sugar is committed to diversity and inclusion. We strongly encourage women and individuals from local communities to apply.