Information Technology Officer

About Med Surg Solutions (MSS)

Med Surg Solutions (MSS) is a leading healthcare solutions provider operating across KSA, UAE, Oman, Kuwait, Qatar, Bahrain, and Lebanon. Since 2003, MSS has partnered with healthcare institutions and global medical technology leaders to advance patient care through innovative surgical, intensive care, and healthcare solutions.

With more than 20 years of experience, MSS has played a key role in bridging technological and knowledge gaps in healthcare, supporting hospitals and healthcare professionals through cutting-edge technologies, clinical education, and long-term partnerships.

Today, MSS represents world-renowned healthcare companies including Baxter, W.L. Gore, Johnson & Johnson, Honeywell, and others, serving healthcare providers across the GCC region. Guided by a commitment to innovation, education, and patient outcomes, MSS continues to contribute to the advancement of healthcare and the improvement of lives throughout the communities it serves.

At MSS, we believe that advancing healthcare goes beyond technology; it also means creating a positive and lasting impact on patients, healthcare professionals, communities, and society.

About the Role

Join MSS in helping keep our IT systems running smoothly while supporting the technology needs of our business and employees.

The role supports the organization’s IT infrastructure, ensures system reliability, and provides technical support to users. In addition, it involves maintaining hardware, software, networks, and security systems, and handling basic support and admin ERP functions.

Key Responsibilities

• Provide technical support to end-users (hardware, software, network issues).
• Install, configure, and maintain computers, printers, and other IT equipment.
• Manage network infrastructure (LAN/WAN, routers, switches, Wi-Fi).
• Monitor system performance and ensure minimum downtime.
• Administer Microsoft 365 services (Exchange, Teams, SharePoint, OneDrive, etc.).
• Manage user accounts, licenses, and security policies.
• Maintain and update IT systems, software, and security patches.
• Troubleshoot system, network, and application issues.
• Support ERP systems (Odoo knowledge is a plus).
• Maintain data backups and disaster recovery processes.
• Ensure compliance with IT policies and security standards.
• Coordinate with vendors for IT support and procurement.

Qualifications & Experience

• 2–5 years of experience in IT support or system administration.
• Experience with ERP, M365, networking and troubleshooting.

Education

• Bachelor’s degree in Information Technology, Computer Science, or related field.

Skills & Competencies

Technical Skills

• Strong knowledge of Windows and macOS environments.
• Experience with ERP systems; Odoo experience is a plus.
• Experience with Microsoft 365, Active Directory, and endpoint management.
• Understanding of networking concepts, including TCP/IP, DNS, DHCP, routers, etc.
• Familiarity with cloud services such as Microsoft 365 and Azure.
• Knowledge of cybersecurity best practices and IT security controls.

Behavioral Competencies

• Strong problem-solving skills.
• Good communication and user support skills.
• Ability to work independently and collaboratively within a team.
• Strong time management and multitasking skills.

Language Requirements

• Fluent in English (written and spoken).

Why Join MSS?

• Play a key role in supporting the technology infrastructure that keeps our organization running efficiently.
• Gain hands-on exposure to Microsoft 365, ERP systems, networking, cloud technologies, and IT security.
• Contribute to digital transformation initiatives and the continuous improvement of IT systems and processes.
• Collaborate with multidisciplinary teams across clinical, commercial, and technical functions.
• Grow professionally within a dynamic organization committed to innovation, education, and healthcare excellence.

Equal Opportunity Employer

Med Surg Solutions is committed to promoting a diverse and inclusive workplace where all team members feel valued and supported, regardless of race, gender, ethnicity, disability, or background.