Information Technology Operations Analyst

• Contractors can be scheduled for any 5 days of the week, including weekends.
• This role will require flexibility to work either day, afternoon, or evening shifts.
• The earliest shift begins at 6am, and the latest afternoon shift ends at 10:30pm
• Schedules rotate on a weekly basis. Schedules will be provided 1 month in advance.

MUST HAVE

• Above average computing and navigational skills
• Exceptional customer service skills in a client facing role such as a call center/tech support role - must have exp. with customer support
• Team player who collaborates effectively with peers and other teams but can also work well independently
• Good knowledge of Microsoft Office 365 (Word, Excel, OneNote and PowerPoint)
• Ability to type at least 30 words per minute
• Looking to grow in IT
• Call Center with Technical Support Background – troubleshooting experience
• Candidates must have device or ability to receive multi factor authentication via app

NICE TO HAVE

• IT Helpdesk experience/Experience with Ticketing
• Technical degree and/or IT Certification preferred.
• General knowledge and understanding of PC hardware and components.
• High school education required. 0-2 years of related experience. Associates Degree or Technical Certification preferred.