Information Technology Operations Command Center, NOC Operator, 3rd Shift - UniFirst

Description: Job Summary - The NOC Operator will be responsible for monitoring critical network elements and engaging in proactive network systems monitoring. Further responsibilities will include operation of the IBM I-Series including Job Monitoring, ASP usage, Printing, disk utilization, Backups, Restores, Operator Messages, troubleshooting and communicating all problems that may arise within the collaborative IT organization. Meeting daily schedules for the company is an essential part of this position. Some Application and End-User Support.

Job Detail -

Monitor and troubleshoot the network

Monitor network hardware to ensure the proper operations of routers, switches, firewalls, and remote technologies

Monitor automated jobs and resolve/report failures

Monitor business critical applications and resolve/report failures

Monitor automated and end user incident and outage reporting

Document all incoming calls and record the technical issues addressed in each call. Maintain logs of resolutions, communicate about ongoing problems, and use a ticketing system to update information regarding the progress of each call

Create reports on key metrics as requested

Run daily, weekly, and monthly I-Series Jobs, PeopleSoft, Automic, and ABS

Provide direct customer support when required

Maintain and update documentation for NOC Procedures

The estimated salary for this position ranges from $68,000 - $94,000 yearly. Actual compensation will vary based on factors including but not limited to the candidate’s skills, experience, and qualifications. Geographic differentials may also apply depending on the position’s location. There is no application deadline for this role; recruitment will remain open until the position is filled. Qualifications: Requirements -

3+ years working in an office environment

3+ years working in a NOC/Operations or Service desk environment

Familiarity with networking technology - understanding how networking technologies work

Communication skills - Strong written, verbal, and interpersonal skills

Computer skills - must have knowledge of computer systems and how to use them

Must have experience with Microsoft Office products

Must be flexible to work 1st, 2nd, or 3rd shift to fill in when requested

Bachelor's Degree in Computer Science or related field preferred UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws