Information Technology Operations Consultant -Egypt

Job Overview

The IT Operations Consultants responsible for supporting and maintaining enterprise IT systems, databases, and related infrastructure to ensure reliability, performance, availability, and security. The role involves system maintenance, troubleshooting, upgrades, backup and recovery activities, and ensuring compliance with IT policies and best practices.

Key Responsibilities

IT Systems & Database Administration

• Support the installation, configuration, maintenance, and upgrade of enterprise databases and IT systems.
• Manage database environments, users, schemas, and related configurations.
• Perform regular system health checks and capacity planning.
• Support system patching, security updates, and vulnerability remediation.
• Monitor system and database performance and implement optimization activities.
• Troubleshoot performance, connectivity, and system-related issues.

Backup, Recovery & Availability

• Support the implementation and maintenance of backup and recovery procedures.
• Assist with disaster recovery and business continuity activities.
• Monitor system availability and support initiatives to minimize downtime.
• Participate in recovery testing and ensure appropriate documentation is maintained.

IT Operations & Troubleshooting

• Provide technical support for production systems and databases.
• Investigate and resolve system errors, performance issues, and connectivity problems.
• Collaborate with application, infrastructure, security, and support teams to resolve technical issues.
• Support system upgrades, maintenance activities, and operational improvements.

Cloud & Enterprise Applications

• Support cloud-based infrastructure and enterprise application environments.
• Assist with the administration and maintenance of cloud services and integrations.
• Support the implementation and maintenance of enterprise business applications.

Security, Compliance & Governance

• Ensure IT operations comply with applicable security policies, procedures, and standards.
• Support security assessments, patching, and vulnerability remediation activities.
• Maintain appropriate technical documentation and operational records.
• Collaborate with IT security and compliance teams on relevant initiatives.

Policies, Processes & Procedures

• Implement approved IT policies, processes, and procedures.
• Ensure operational activities are performed in a controlled and consistent manner.
• Maintain documentation related to IT operations and system administration.

Continuous Improvement

• Identify opportunities to improve IT systems, processes, reliability, and operational efficiency.
• Contribute to initiatives aimed at improving productivity, reducing costs, and enhancing service quality.
• Stay informed about relevant technologies and industry best practices.

Key Internal & External Contacts

Internal:

• IT Team
• Business Units
• Information Security & Compliance Teams

External:

• IT Vendors
• Technology Partners
• Service Providers

Qualifications & Requirements

Knowledge & Experience

• 4–6 years of relevant experience in IT operations, database administration, system administration, or a related field.
• Strong knowledge of database administration and SQL.
• Experience with database backup, recovery, performance monitoring, and troubleshooting.
• Familiarity with Linux/Unix environments is preferred.
• Experience with cloud technologies and enterprise applications is preferred.
• Strong understanding of IT operations, system availability, security, and maintenance.

Education & Certifications

• Bachelor's degree in Information Technology, Computer Science, Information Systems , or a related field.
• Relevant professional certifications in database administration, cloud technologies, or IT operations are preferred.

Key Competencies

• Strong analytical and troubleshooting skills.
• Good understanding of IT infrastructure and enterprise systems.
• Ability to work effectively under pressure and manage operational priorities.
• Strong communication and teamwork skills.
• Attention to detail and commitment to service quality.
• Ability to work collaboratively with technical and business stakeholders.